Reporting to Engineering Support Manager
Purpose
To achieve high levels of customer satisfaction by providing effective and timely machine servicing at
customer sites and technical support. Contribute to machine and tape sales growth through
excellent service, professional attitude and seeking regular customer input and feedback.
Benefits
• Competitive salary
• Family-owned business with great culture
• Company vehicle
• 8% company contributory Pension Scheme
• 25 days’ holiday each year plus Bank Holidays
• 2 days paid leave per annum for volunteering work
• Charity donation contribution scheme
• Development opportunities within the company
• Comprehensive Health Care Plan
• Discounted gym memberships
• Cycle to Work Scheme
• Sick pay
We Seal are the largest international manufacturer of bag sealing solutions. Established in
1979 and now supplying to 95% of the UK’s bread market, We Seal design and engineer
innovative sealing machines along with reliable tapes and seals.
Key Responsibilities
1. To successfully service, install and commission We Seal bag sealing machines at customer
sites in the UK and abroad, as directed.
2. Respond to and attend breakdown calls such that issues are resolved professionally and
efficiently.
3. Develop positive customer relationships to ensure excellent levels of customer satisfaction
are achieved for both service and support and all internal targets met.
4. Proactively seeking customer feedback to identify areas for improvement and opportunities
for bag seal machines and tape sales growth.
5. Work closely with Engineering Support Manager and team members to meet all customer demands
through knowledge and skills sharing.
6. Deliver on-site training and offer advice and guidance to increase customer ability to
respond to minor issues more effectively, resulting in fewer calls being raised.
7. Provide regular feedback to Service Team Manager, Customer Support Coordinator and
other team members, to ensure all documentation including environment, health and safety
complies with the company standards at all times. This includes providing accurate and
timely service reports on all jobs.
8. Ensure excellent communications within the team and with other departments to drive
productivity, innovation and standards of excellence.
Education / Skills / Knowledge / Experience
Essential
1. Clean UK driving license
2. Qualified Mechanical Engineer
3. Ability to work away from home on a regular basis and travel in the UK and abroad
4. Excellent knowledge of engineering design and machine specification and standards
5. Flexible as may be required to answer out of hours calls or work weekends
occasionally
6. Able to work under pressure and meet deadlines
7. Sets and achieves high professional standards for self and others
8. Self-motivated and adaptable
9. Proficient with Microsoft Office including Word, Excel, Outlook and Teams
10. Understanding of Health and Safety, Quality and Environmental Management
policies and systems
Desirable
1. Thorough knowledge of bag sealing machinery
2. Experienced in training technical employees
3. Both mechanical and electrical knowledge
4. Sales experience
Personal Competencies
• Positive and flexible attitude
• Can do attitude
• Self-starter
• Fast learner
• Results oriented
• Critical information seeking
• Conceptual thinking
• Customer oriented
• Problem solving skills
• Good communicator
• Strong attention to detail
• Analytical thinking
If you think you’d be a good fit for us – send your covering letter & CV to recruitment@weseal.com