Job Description
Maintenance Operative
Location: Parham Student Village – Canterbury
Reporting to: Facilities Maintenance Manager & General Manager
Department: Operations / Facilities
Salary: £14.50 per hour
Working Hours: Monday – Friday, 9:00am – 5:00pm (37.5 hours per week)
Role Overview
The Maintenance Operative plays a key role in maintaining a safe, well-presented and fully operational environment for residents at Parham Student Village, part of the Flow Student portfolio.
This role is responsible for delivering high-quality day-to-day maintenance across the property, ensuring that the building, rooms, communal areas and services are kept in excellent condition. The maintenance operative will support the operational team by responding quickly to maintenance requests. An important part of the role is focusing on completing planned preventative maintenance (PPM’s) and assisting with compliance checks, this will be a large proportion of the role.
Working closely with the Facilities Maintenance Manager, the role also contributes to the wider resident experience. In student accommodation, maintenance is not only about fixing issues but about ensuring residents feel supported and that their home functions smoothly and safely.
The successful candidate will have practical experience in general maintenance and ideally a background or qualifications in plumbing works.
Key ResponsibilitiesMaintenance & Repairs
* Carry out day-to-day reactive maintenance across the property including bedrooms, kitchens, bathrooms, corridors and communal spaces.
* Complete basic repairs relating to plumbing, electrical fittings, joinery, fixtures and fittings.
* Diagnose faults and implement effective solutions in a timely manner.
* Ensure all maintenance works are completed safely and to a high standard.
* Assist with room inspections, end-of-tenancy works and preparation of rooms for incoming residents.
Planned Preventative Maintenance (PPM)
* Support the delivery of the site’s planned preventative maintenance programme.
* Carry out routine inspections of building systems including Fire Alarms, Emergency lighting, plumbing fixtures, appliances and safety equipment.
* Record completed tasks and report any compliance issues or defects to management.
Resident Support
* Respond to resident maintenance requests in a professional and friendly manner.
* Provide practical support to residents where required, including minor adjustments or troubleshooting.
* Ensure residents feel supported and that issues are resolved efficiently, use the maintenance system to communicate resolutions with student.
Health, Safety & Compliance
* Assist with regular compliance checks across the building including fire safety equipment checks, emergency lighting checks and basic water hygiene monitoring.
* Ensure all works comply with relevant health and safety regulations.
* Maintain safe working practices at all times.
Contractor Support
* Assist with the supervision of external contractors working on site.
* Ensure contractors follow site procedures and health and safety standards.
* Support larger maintenance projects and refurbishment works where required.
General Site Standards
* Ensure communal areas, service areas and the site as a whole remain clean, safe and organised.
* Report any building defects or safety risks promptly.
* Assist with stock control for maintenance supplies and equipment.
Skills & ExperienceEssential
* Experience in general property maintenance
* Basic technical knowledge of plumbing or electrical systems.
* A strong problem solver.
* Strong attention to detail.
* Good communication skills and ability to interact with residents professionally.
* Ability to work independently and manage daily tasks.
* A can-do attitude
Desirable
* Qualification or trade background in plumbing, electrical or building maintenance.
* Experience working in residential or student accommodation environments.
* Knowledge of building compliance requirements.
Personal Attributes
* A proactive and hands-on approach.
* Pride in maintaining high standards.
* A calm and solution-focused mindset.
* A positive and resident-focused attitude.
* Strong reliability and organisational skills.
* Confident with engaging with residents and entering private rooms.
What Success Looks Like
* Maintenance issues resolved quickly and efficiently.
* High standards of building presentation and functionality.
* Positive feedback from residents and site management.
* Compliance checks completed accurately and on time.
* A safe and well-maintained living environment across the village.
About Flow Student
Flow Student is the national student living brand from MCR Property Group, delivering modern, well-managed accommodation designed around how students live today.
Our focus is on clarity, quality and consistency, creating environments that support student wellbeing, independence and community.
At Parham Student Village, the maintenance operative will play an important role in ensuring residents enjoy a safe, comfortable and well-maintained home throughout their time with us.