Title: Housing Officer
Location: Hackney E8
THIS IS A 6 MONTH CONTRACT WITH POSSIBLE EXTENSION
Main Responsibilities:
1. Tenancy Management:
Ensure tenants understand their rights and responsibilities.
Take action on breaches of tenancy and manage cases such as squatters, subletting, and tenancy terminations.
Attend court hearings for tenancy breaches and assist with evictions.
Address incidents of antisocial behaviour and implement interventions.
Advise on housing transfers and mutual exchanges.
Conduct tenancy visits and audits.
Work with other housing teams to improve digital services and promote self-service options.
2. Estate Management:
Regularly inspect estates, identify maintenance issues, and ensure they are resolved in a timely manner.
Ensure compliance with fire safety, health and safety risks, and communal area risks.
Manage emergency evacuations when necessary and resettle residents.
Plan and implement estate action plans, addressing local neighbourhood needs.
Manage the removal of rubbish, graffiti, and address issues like vandalism, squatting, or abandoned properties.
3. Tenant Participation:
Participate in tenant and resident meetings, encouraging active involvement in estate management.
Assist in the production of newsletters and provide a visible housing presence.
Support the development of tenant engagement activities and represent the service at relevant borough events.
4. General Responsibilities:
Manage day-to-day correspondence and enquiries from residents, councillors, and MPs.
Provide regular performance monitoring and feedback to management.
Collaborate with colleagues for effective teamwork and smooth service delivery.
Person Specification:
Education & Experience:
Proven housing experience in the social housing sector.
Experience in tenancy and leasehold management.
Experience with resident engagement through estate inspections.
Experience managing tenancy breaches and dealing with squatting.
Experience in customer service, both in-person and via telephone.
Ability to work to deadlines.
Knowledge:
Strong understanding of the social housing sector.
Up-to-date knowledge of relevant housing legislation and current sector issues.
Skills & Abilities:
Excellent written and verbal communication skills.
Ability to exercise good judgment and make decisions.
Strong customer-focused approach.
Flexibility and willingness to embrace change.
Ability to seek solutions rather than focus on obstacles.
A commitment to achieving results and maintaining a positive approach.
This role involves working closely with residents, providing direct support, managing estates, and ensuring compliance with housing policies. The person must have practical housing experience, good communication skills, and a proactive, customer-focused approach