Operations Service Delivery Manager – International Removals
We are seeking an experienced Operations Service Delivery Manager to lead and deliver complex, high-profile operations within our International Removals function.
Working closely with senior leadership, the Home Office, and key stakeholders, you will manage the end-to-end delivery of scheduled and charter operations, including complex family cases. This is a fast-paced, 24/7 operational environment requiring strong leadership, resilience, and excellent stakeholder engagement.
Key Responsibilities
* Lead and manage a diverse operational team to deliver high-quality, compliant services
* Oversee end-to-end planning and delivery of scheduled and charter operations
* Build strong relationships with internal teams, the Home Office, and external stakeholders
* Monitor performance against SLAs and provide reporting on operational delivery
* Drive continuous improvement and share best practice across the business
* Support day-to-day operations and respond to incidents in a dynamic environment
About You
* Proven experience in a senior operations or service delivery role
* Strong leadership and stakeholder management skills
* Experience working to SLAs in complex, regulated environments
* Comfortable working under pressure in a 24/7 operation, including on-call duties
* Knowledge of health & safety and risk management practices
* Flexible, adaptable, and solutions-focused
Additional Requirements
* Willingness to travel and support frontline operations, including flight support when required
* UK residency and eligibility for security clearance (CTC and Enhanced DBS)
* Full UK driving licence
This is a fantastic opportunity to play a key role in delivering critical operational services within a high-performing team.
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