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Overview
An extremely exciting opportunity has arisen for a Patient Flow Coordinator to support the new and transformational One Coventry Integrated Team (OCIT) service. The trust along with Coventry City Council and Coventry and Warwickshire Partnership Trust have designed and developed 3 Local Integrated Teams (LITs) across the city of Coventry, supported by multi‑professional teams offering a holistic and integrated approach to urgent community needs for the residents of Coventry.
Local integrated care is one of the Trusts fundamental purposes, set out in the refreshed strategy for 2022‑2030: the ambition to deliver improvements in health and wellbeing through collaboration with partners across the health and social care system. The Patient Flow Coordinator role is key to the successful delivery of this exciting and transformational service aimed to improve the health and wellbeing of the Coventry population.
The Patient Flow Coordinator will work autonomously within the LIT, demonstrating effective time management and coordinating a varied caseload while advising and supporting the LITs with appropriate pathways and service pathways. The successful candidate will have effective communication skills, high level of administrative skills, an eye for detail with a focus on service coordination and data collection.
Responsibilities
* Deliver training in pathways and system support tools to support assessments, ensuring safe discharge planning and patient flow coordination with the correct identified level of support.
* Support patient flow for patients case managed by Local Integrated Teams.
* Coordinate the assessments and referrals for patients related to patient flow.
* Communicate with patients, families, carers and care homes within LIT processes and coordinate patient flow, planning meetings as required to support the Local Integrated team.
* Work independently within a Local Integrated Team, seeking senior level of support as required on tasks outside the identified competency.
* Provide education, support and advice to the Local Integrated Team on the patient flow and discharge process and pathways.
* Represent Complex Flow Improvement, lead where applicable, provide team development and caseload updates to managers, and inform LIT manager of blockages.
* Escalate and report any concerns via LIT manager to highlight delays in discharge.
* Establish and maintain effective communication with patients, carers, MDT, other workers and agencies across health, social care and the private sector.
* Resolve issues for patients and staff to ensure safe discharge and patient flow, escalating issues accordingly to LIT manager.
* Utilise IT systems to secure accurate, timely patient data, enter data onto specialised databases and maintain equipment provision for audit purposes within data protection guidelines.
* Communicate all relevant information about patients within the LIT caseload to the multidisciplinary team and ensure accurate recording for handover of patients in your absence.
* Support staff and patients exposed to difficult situations arising in the clinical area, escalating to appropriate clinical lead within scope.
* Promote and monitor adherence to Health and Safety and Trust policy designed to protect healthcare staff and service users from known hazards.
* Work closely with care homes to facilitate flow to their normal place of residence.
* Maintain a clean, safe environment ensuring adherence to Trust standards of cleanliness, hygiene and infection control at all times.
* Ensure confidentiality of patient and staff information is maintained at all times.
* Promote awareness of the role of the Local Integrated Teams.
Additional Information
Closing Date: The job advert will close as soon as sufficient applications have been received. Please apply for this role as soon as possible if you are interested.
Sponsorship: Please be advised that sponsorship is not eligible for this post.
University Hospitals Coventry and Warwickshire NHS Trust, rated as good by the Care Quality Commission, is one of the largest teaching Trusts in the UK, committed to building an organisation that encourages diversity and equality.
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