Are you a proactive, commercially-minded individual with a knack for building relationships? We're looking for a New Business & Account Manager to join our team in London. This hybrid role is perfect for someone who is equally comfortable securing new business and nurturing existing client accounts. You'll be a key part of our growth, closely working with the Senior Account Management team. The Role in a Nutshell This is an exciting role where you'll be the bridge between new business, client relations, and project delivery, playing a vital part in the agency's success. New Business & Tender Management You'll lead on writing, coordinating, and submitting tenders, RFPs, and framework applications (like G-Cloud and DOS). Work closely with our technical, UX, and delivery teams to create compelling proposals. Help identify and qualify new business opportunities, building our public sector pipeline. Keep our sales materials, like case studies and credentials decks, up-to-date. Track our win rates to continuously improve our approach. Client Relationship Management You'll handle the day-to-day account management, building strong relationships and making sure clients receive an outstanding level of service. Help transition new clients into the delivery phase smoothly, setting them up for a long-term partnership. Proactively spot opportunities to grow accounts year-on-year by creating long-term digital roadmaps with clients. Work with our Project Managers and delivery teams to ensure work is delivered on time and to a high standard. Marketing & Strategy You'll collaborate with our internal marketing team to contribute to thought leadership, blogs, and case studies. Contribute to internal business planning and agency strategy as part of the wider account and growth team. What You'll Bring You're a great fit for this role if you have: 2–3 years’ experience writing and managing tenders or public sector bids, ideally in an agency setting. 2–3 years’ experience in a client-facing or account management role, ideally within a creative or digital agency. Strong written communication skills and the ability to translate technical information into persuasive, easy-to-understand language. A commercial mindset with a keen eye for spotting new opportunities and growing accounts. The ability to build and manage relationships with various stakeholders, from prospects to long-term clients. Excellent organisational skills and the ability to juggle multiple deadlines. A confident and professional communication style, both in writing and in meetings. Desirable Skills: Knowledge of public sector procurement and frameworks (G-Cloud, CCS, DOS). Experience with CMS platforms like WordPress, Drupal, or Umbraco. Familiarity with agency tools like CRMs and project management software. If that’s you, we’d love to hear more! In return, we can offer: A competitive salary and pension contributions 33 days' holidays as standard (including bank holidays) Private Health Insurance cover includes: 24/7 GP appointments, Fast Track Appointments to see a specialist quickly, Axa Dentist and Optician cashback scheme Mental Health Assistance Programme Discounted gym memberships Cycle-to-work & technology purchase scheme Budget for training to help you grow Participation in charity volunteering days Position: Permanent Hybrid working (2 days in our office in Old Street, London) Why Join Us? This is a full-time, permanent position based in London with a hybrid working model. We offer a competitive salary based on your experience and the chance to be a key part of our agency's growth. If this sounds like you, we'd love to hear from you.