Here at Culligan UK Limited, we have developed a culture of putting our customers at the heart of everything we do, and that's been the engine that has driven us to becoming the UK's leading specialists at providing drinking water solutions.
Working in a team of Technical Support Executives, you will support the delivery of Culligan's vision of providing an easy and effortless experience for our customers in getting it right the first time.
Assisting our customers when their water dispensers are not behaving, you will carry out troubleshooting checks to try and resolve the issue over the phone and get the machine running again. Raising work orders for engineer callouts, actioning servicing requests, and confirming attendance dates are all part of the daily jobs, as well as providing help and advice on our product range. This is a busy team looking after our customers both reactively and proactively by phone and email.
* 2+ years of customer experience in either a call centre or customer-facing environment
* Excellent communication and problem-solving skills.
* Ability to work independently and in a team
* Microsoft 365 experience
* Good computer skills
Join Us: If you're passionate about delivering great customer experiences and want to be part of a fun and dynamic team, we'd love to hear from you! Apply now by sending your CV!
o 23 days' holiday + Bank Holidays (Pro Rata)
o Christmas holiday Shutdown
o Company Pension scheme
o Company Sick Pay (after qualifying period)
o Cycle to Work scheme available
o Employee rewards and discounts
o Option to join Health Care Cash Plan
o 24/7 365-day access to Employee Assistance Programme through Health Assured
o Access to on-going learning and development with our online learning platform
o Free onsite parking
o Life Assurance
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