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An exciting opportunity for a dedicated 2nd line Support Engineer to provide first-class technical support within the property industry. The ideal candidate will be solution-oriented, with a keen interest in technology.
Our client is a prominent organisation within the property sector, operating on a large scale across the UK. They are renowned for their commitment to delivering high-quality services, and for their forward-thinking approach to technology.
Description
* Provide comprehensive technical support to the team
* Analyse and resolve system issues promptly
* Develop and maintain IT infrastructure
* Collaborate with the technology team to improve systems
* Train staff on new technologies and systems
* Create technical manuals for reference and reporting
* Ensure system security and data protection
* Stay abreast of industry trends and advancements
Profile
A successful 2nd line Support Engineer should have:
* A degree in Computer Science, IT or related field
* Proven experience in a similar role
* Excellent problem-solving abilities
* Strong knowledge of IT systems and infrastructure
* Ability to manage multiple tasks and priorities
* Excellent communication and teamwork skills
Job Offer
* An attractive salary of £31,500 to £35500
* A supportive and collaborative working environment
* The opportunity to grow and develop within the property industry
* A chance to be part of a forward-thinking technology team
Join us as we continue to innovate within the property industry. Apply today to become our next Support Engineer and help us shape the future of property technology.
An exciting opportunity for a dedicated 2nd line Support Engineer to provide first-class technical support within the property industry. The ideal candidate will be solution-oriented, with a keen interest in technology.
Client Details
Our client is a prominent organisation within the property sector, operating on a large scale across the UK. They are renowned for their commitment to delivering high-quality services, and for their forward-thinking approach to technology.
Description
* Provide comprehensive technical support to the team
* Analyse and resolve system issues promptly
* Develop and maintain IT infrastructure
* Collaborate with the technology team to improve systems
* Train staff on new technologies and systems
* Create technical manuals for reference and reporting
* Ensure system security and data protection
* Stay abreast of industry trends and advancements
Profile
A successful 2nd line Support Engineer should have:
* A degree in Computer Science, IT or related field
* Proven experience in a similar role
* Excellent problem-solving abilities
* Strong knowledge of IT systems and infrastructure
* Ability to manage multiple tasks and priorities
* Excellent communication and teamwork skills
Job Offer
* An attractive salary of £31,500 to £35500
* A supportive and collaborative working environment
* The opportunity to grow and develop within the property industry
* Comprehensive benefits package
* A chance to be part of a forward-thinking technology team
Join us as we continue to innovate within the property industry. Apply today to become our next Support Engineer and help us shape the future of property technology.
Desired Skills and Experience
Technical 2nd Support Engineer Role
A great opportunity has arisen for an experienced Technical Support Engineer to join us at a time where we will invest, grow and transform our business to provide a better service to customers old and new.
The Technical Support Engineer, working in a Service Desk environment, will report into the Technical Services Manager interfacing and providing exceptional service to all those who require support within the company.
We are looking for a Technical Support Engineer to be responsible for providing high quality operational and technical application, as well as systems support to on day to day basis. You will work with the Tech support team to deliver superior customer service aligned to values and aim to consistently exceed all SLAs, SLOs, KPIs and metrics. As a team you will ensure a consistent level of service is provided to all London & North West locations 24x7x365 (as appropriate to location).
The Technical Support Engineer will:
Assist in the process of resolving incidents and Service Requests, in a fast-paced, ITIL compliant organisation
Offer subject matter expertise where appropriate
Promote a DevOps Culture, including immediacy, teamwork, and the creation of business value in day-to-day work.
Skills and Experience:
ITIL Foundation-level knowledge
Technically strong with hands on capability
Solid communication and diplomacy skills with a strong ability to persuade and influence
Experienced working with, troubleshooting and improving Windows Server technologies, Windows 10 and Office 365
Understanding of telephony, including mobile devices and soft telephony (VOIP)
Basic understanding of Wi-Fi and networking
Strong documentation skills with high level of attention to detail and accuracy
Demonstrable understanding of acceptance testing and effective gatekeeping to defined standards for service management
Seniority level
* Seniority level
Entry level
Employment type
* Employment type
Full-time
Job function
* Job function
Information Technology
* Industries
Technology, Information and Internet
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