Business Support Coordinator - Transformation Hybrid – National Office (Matlock, DE4 3YH) and home working Permanent, full-time contract 37.5 hours per week £24,000 - £27,000 per annum (applies to all, including those under the age of 21) A fantastic opportunity has arisen to join Business Support Team as a Business Support Coordinator – Transformation. This role provides expert programme coordination and administrative support to the Executive Director of Resources & Transformation and associated directorates. This is a unique opportunity to become a key enabler of YHA’s Integrated Five to Drive Strategic Transformation—ensuring governance runs smoothly, milestones are met, and decision-making forums are powered by high-quality documentation and follow-through. If you thrive in a fast-paced environment and are passionate about making change happen, we’d love to hear from you. Why work for YHA? Join our team and enjoy a range of exclusive staff benefits that support your well-being and career growth: 10 nights free hostel stays per year for you and up to 3 friends or family Access to YHA’s staff discount and cash back portal Free YHA Membership each year Access to support via our Employee Assistance Program There are many more benefits to working for YHA so please visit our YHA Jobs website for more information. What will you be doing as a Business Support Coordinator - Transformation? Coordinate the transformation programme by managing calendars, milestones, and governance meetings to keep everything on track. Support decision-making by preparing agendas, capturing actions, and ensuring timely follow-up to maintain momentum. Produce high-quality reports and documentation for Boards and committees, aligned with strategic KPIs and transformation goals. Provide executive support to senior leaders, flexing priorities and managing communications to enable effective leadership. Manage stakeholder engagement with external partners and consultants, ensuring briefings are prepared and outcomes recorded. Deliver flexible business administration across departments, including inbox management, diary coordination, and event support. Facilitate collaboration across teams and workstreams, promoting alignment and avoiding duplication. Champion transformation by communicating progress, celebrating milestones, and handling sensitive information with discretion. What Skills and Experience do you need to be a Business Support Coordinator - Transformation? We are looking for candidates with the following qualities: Project Coordination: Experience supporting complex change programmes with strong organisational and planning skills. Communication: Excellent written and verbal communication, able to tailor messages and produce clear reports for senior audiences. Attention to Detail: High standards in documentation, process consistency, and follow-through. Governance Support: Skilled in diary management, meeting coordination, and handling competing priorities for senior leaders. Digital Proficiency: Confident using Microsoft Office tools and collaboration platforms to manage data and create professional documents. Adaptability: Able to juggle urgent tasks and long-term planning, shifting focus quickly while maintaining quality. Sector Insight: Desirable experience in charity, hospitality, or public sectors, with understanding of programme governance and YHA’s mission. For more information about the role and the skills and experience required, please refer to the job description. At YHA, we understand the richness of life experiences, and we place just as much importance on lived experiences as we do on skills and knowledge. We provide a robust induction, ongoing training, and opportunities for personal growth. While certain roles may require specific skills, we welcome applicants from all backgrounds. Who are YHA? YHA is a social enterprise with a mission to enrich the lives of all, especially young people. YHA does this by providing brilliant hostel stays and experiences that improve physical health, mental wellbeing and life skills. If you would like to find out more about YHA the charity, the culture, the heritage and so much more please visit our jobs website. How do you apply? Submit your CV and complete the application form. If you need any assistance, please email jobs@yha.org.uk Once the hiring manager has reviewed your application we will contact shortlisted candidates. We aim to get in touch within a reasonable amount of time after the closing date. PLEASE NOTE All relevant checks are in place to ensure safeguarding and legal requirements of safer recruitment are adhered to. We do reserve the right to close this advertisement early if we receive a high volume of suitable applications.