Description
JOB TITLE: Risk Manager - Operational Resilience, CIB Chief Controls Office
LOCATIONS: London / Birmingham / Edinburgh
HOURS: Full-time
WORKING PATTERN: Our work style is hybrid, which involves spending at least two days per week, or 40% of our time, at one of our office sites. Colleagues with disabilities can be supported with workplace adjustments, including hybrid working expectations, in line with our Flexibility Works policy.
What You’ll Be Doing
This is a focused role leading and embedding Operational Resilience across a defined set of market‑critical services within our LBCM business. The role plays a key part in supporting compliance with Operational Resilience regulation and involves regular exposure to senior executives and board‑level leaders, operating in highly time‑sensitive and complex environments.
You’ll act as a control expert within the CIB Chief Controls Office, providing deep subject‑matter expertise and independent challenge across the identification, mapping, testing and governance of Important Business Services (IBS), Important Business Processes (IBP) and supporting assets.
As part of this role, you’ll:
1. Lead delivery of the Operational Resilience lifecycle for market‑critical services, including IBS/IBP identification, impact tolerance (ITOL) setting, mapping, scenario testing and ongoing remediation.
2. Act as a technical subject matter expert on FCA/PRA Operational Resilience requirements (PS21/3, SS1/21), providing credible challenge and pragmatic guidance to senior leaders.
3. Support and challenge IBS and IBP Owners to ensure services and processes are precisely defined, appropriately scoped and maintained in line with regulatory expectations.
4. Ensure detailed, end‑to‑end mapping of dependencies across people, technology, places, data and supply chain, with a clear understanding of markets infrastructure, platforms and third‑party dependencies.
5. Identify, assess and take ownership for addressing material resilience vulnerabilities, including weaknesses in controls, tolerances or recovery capabilities, ensuring robust remediation plans are agreed and tracked.
6. Design and coordinate severe but plausible scenario testing, assessing disruption impacts to market‑critical services and using outcomes to drive sustainable control improvement.
7. Produce high‑quality, technically robust MI and analysis for senior governance forums and regulatory engagement, clearly articulating risks, vulnerabilities and resilience outcomes.
What We’re Looking For
Essential skills and experience:
8. At least 2 years’ experience working with FCA/PRA Operational Resilience regulations (PS21/3 and SS1/21), including scoping Important Business Services, setting impact tolerances and testing severe but plausible scenarios.
9. Certificate of the Business Continuity Institute (CBCI) as a minimum.
10. 2+ years’ hands‑on experience working within Financial or Capital Markets environments, supporting market‑critical services, platforms or processes (e.g. trading, clearing, settlement, treasury, markets technology or infrastructure) in a regulated setting.
11. Strong working knowledge of Operational Resilience concepts and lifecycle activities, with practical experience across key lifecycle components including mapping and scenario testing.
12. Proven experience providing independent, control‑focused challenge while working effectively with senior leaders.
13. Experience using Operational Resilience or risk tooling to support analysis, reporting and governance activity.
And any experience of these would be useful:
14. Experience integrating Operational Resilience into wider risk, control or assurance activity.
This Is A Place For You
Our ambition is to be the leading UK business for diversity, equity and inclusion supporting our customers, colleagues and communities and we’re committed to creating an environment in which everyone can thrive, learn and develop. We were one of the first major organisations to set goals on diversity in senior roles, create a menopause health package, and a dedicated Working with Cancer Initiative.
We offer reasonable workplace adjustments for colleagues with disabilities, including flexibility in office attendance, location and working patterns. And, as a Disability Confident Leader, we guarantee interviews for a fair and proportionate number of applicants who meet the minimum criteria for the role with a disability, long-term health or neurodivergent condition through the Disability Confident Scheme. We provide reasonable adjustments throughout the recruitment process to reduce or remove barriers. Just let us know what you need.
We also offer a wide-ranging benefits package, which includes:
15. A generous pension contribution of up to 15%
16. An annual performance-related bonus
17. Share schemes including free shares
18. Benefits you can adapt to your lifestyle, such as discounted shopping
19. 30 days’ holiday, with bank holidays on top
20. A range of wellbeing initiatives and generous parental leave policies
Ready to make an impact? Apply today.
At Lloyds Banking Group, we're driven by a clear purpose; to help Britain prosper. Across the Group, our colleagues are focused on making a difference to customers, businesses and communities. With us you'll have a key role to play in shaping the financial services of the future, whilst the scale and reach of our Group means you'll have many opportunities to learn, grow and develop.
We keep your data safe. So, we'll only ever ask you to provide confidential or sensitive information once you have formally been invited along to an interview or accepted a verbal offer to join us which is when we run our background checks. We'll always explain what we need and why, with any request coming from a trusted Lloyds Banking Group person.
We're focused on creating a values-led culture and are committed to building a workforce which reflects the diversity of the customers and communities we serve. Together we’re building a truly inclusive workplace where all of our colleagues have the opportunity to make a real difference.