Job Description Responsibilities: * Answering incoming maintenance calls from tenants and clients promptly and professionally. * Recording detailed information about maintenance requests accurately into our system. * Assessing the urgency of maintenance issues and prioritising accordingly. * Coordinating with maintenance technicians to schedule repairs and maintenance tasks. * Providing excellent customer service and keeping tenants informed about the status of their maintenance requests. * Following up with tenants to ensure their satisfaction with completed maintenance work. Requirements: * Excellent communication skills, both verbal and written. * Previous experience in a customer service or call handling role preferred. * Ability to remain calm and composed under pressure. * Strong organisational skills and attention to detail. * Proficiency in using computer systems and software for data entry and communication. * Knowledge of property maintenance processes and terminology is advantageous but not essential