Resident Liaison Officer Social Housing
Location: Nottingham • Rate: GBP24.25 per hour (Umbrella) + Travel Expenses • Contract: 1 Month (High potential for extension)
Are you an expert at building bridges between residents and contractors? We are looking for a dedicated and empathetic Resident Liaison Officer (RLO) to join our team in Nottingham.
As the face of our (Planned Maintenance/Refurbishment/Decent Homes) programme, you won't just be delivering notices: you'll be managing relationships, de‑escalating concerns, and ensuring every resident feels heard while we improve their living spaces.
The Role
In this position, you are the vital link that keeps our projects moving. Your focus will be on seamless, transparent communication between site teams and tenants.
Key Responsibilities
* Act as the first point of call for residents regarding upcoming works (e.g., kitchen/bathroom replacements, FRA works, or external repairs).
* Coordinate and book appointments for surveyors and tradespeople to ensure the project remains on schedule.
* Conduct initial visits to explain the scope of work and identify vulnerable residents or specific household needs.
* Handle queries and complaints professionally, resolving issues locally to maintain high satisfaction levels.
* Maintain detailed resident logs and provide regular updates to Housing Association and Local Authority partners.
What You’ll Need
* Proven track record as an RLO, TLO, or Customer Liaison Officer within Social Housing, a Housing Association, or a Council environment.
* Exceptional verbal and written skills, with the ability to adapt your style to a diverse range of residents.
* A calm, professional approach when navigating challenging situations or difficult conversations.
* Strong administrative skills to manage complex schedules and daily reporting.
* A valid UK Driving Licence and access to your own vehicle.
Randstad CPE values diversity and promotes equality. No terminology in this advert is intended to discriminate against any of the protected characteristics that fall under the Equality Act 2010. We encourage and welcome applications from all sections of society and are more than happy to discuss reasonable adjustments and/or additional arrangements as required to support your application.
Candidates must be eligible to live and work in the UK.
For the purposes of the Conduct Regulations 2003, when advertising permanent vacancies we are acting as an Employment Agency, and when advertising temporary/contract vacancies we are acting as an Employment Business.
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