Job Description
IT Support and Projects Technician / Solutions Technician - Cipher IT, Coventry
Two positions available - join a growing team!
Are you a hands-on IT professional who thrives on variety and wants to make a real impact?
Cipher IT, a growing Coventry-based MSP, is hiring two experienced IT Support and Projects Technicians (also known as Solutions Technicians) who can juggle complex technical challenges, lead client projects, and step in when the team needs backup on the service desk.
About You
You're an all-rounder who gets energized by variety. You might be the sole IT person in your current company (responsible for absolutely everything), or you've built solid 2nd and 3rd line experience in an MSP environment. Either way, you're comfortable diving deep into technical problems and emerging with practical solutions.
Your technical toolkit includes:
* Strong Windows Server expertise (Active Directory, DNS, DHCP, Hyper-V, etc.)
* Solid Microsoft 365 administration and troubleshooting
* Excellent networking skills - LAN, WAN, Wi-Fi configuration and troubleshooting (DrayTek, Ubiquiti experience is a bonus)
* VoIP systems management (3CX experience ideal)
* Experience with Azure, Intune, MDM/MAM
* Real-world project delivery - migrations, rollouts, implementations
* 3+ years hands-on IT experience (MSP background highly desirable)
What makes you different:
1. You understand the "big picture" and design solutions that