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Job: Store Crew
Location: Beccles
Job Type: Permanent, Part-time (8 hours - 2 contracts available)
Who are we?
For over 30 years, we've travelled, we've laughed, we've grown. We believe life is for living and more fun with those we love. Our purpose is to bring style and positivity to our customers' lives through the clothes we make, the things we do, and the values we hold. We are Made for Life.
Equality and inclusion isn't just an aspiration but the standard. We promote and drive equality within our workforce to create an inclusive environment where everyone can connect with our customers, colleagues, and communities. You play a key role in fostering a workplace free from prejudice, racism, sexism, harassment, bullying, and marginalisation.
Role Overview
You are the face of our business, greeting and serving customers in a friendly, enthusiastic, and professional manner. You will be attentive to customer needs and will have the opportunity to learn about our products to assist them effectively.
Role Responsibilities
* Greet and thank customers warmly, ensuring they have a memorable experience.
* Provide exceptional service, helping customers find products that suit them for in-store and multi-channel sales.
* Process sales, orders, and refunds efficiently at the tills.
* Assist with deliveries and stock replenishment on the shop floor.
* Maintain cleanliness and tidiness of the shop floor and back of house.
* Stay updated on company activity and promotions.
* Support floor moves, sale setups, and launches.
* Follow all FatFace policies and procedures.
* Ensure GDPR procedures are followed at all times.
Competencies
* Deliver excellent customer service focused on customer needs and satisfaction.
* Show passion and enthusiasm for the FatFace brand, embodying our values.
* Support social and environmental initiatives, acting proactively.
* Provide a genuine and authentic customer approach.
* Act with integrity and demonstrate interest in others.
* Respect and value team members at all levels.
* Be an active team player, engaging in team activities.
* Use humour appropriately and tailor interactions to individuals.
* Offer alternative buying options across our multichannel platform.
* Maintain operational standards, including handling deliveries, VM, health and safety, housekeeping, and stock replenishment.
Experience
* Experience in customer service is desirable but not essential.
* Excellent interpersonal and communication skills.
* Positive attitude and proactive mindset.
* Ability to work under pressure and take initiative.
* Team-oriented with good time management skills.
Benefits of working with us
* 25 days holiday plus bank holidays.
* Generous monthly discount allowance.
* Perkbox platform with discounts, wellbeing content, and more.
* Access to THRIVE learning system from day one.
* Dental insurance (employee-funded).
* Pension scheme.
* 24/7 EAP support via UNUM/Retail Trust/Fashion Textiles.
* Sick pay allowances.
* Sabbatical leave based on length of service.
* Enhanced family-friendly policies, including maternity leave.
* Refer a friend scheme.
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