Demonstrate a thorough understanding of practice systems and services and have a sound knowledge of referral streams from a range of sectors both internally and externally Ability to undertake clinical signposting of patients accessing primary care services having a good working knowledge of internal practice systems, services and locality initiatives To receive all home visits requests working to ensure appropriateness of call and action undertaken To develop a thorough knowledge of the practice systems and to work in accordance with written protocols working independently in adherence to the working arrangements. To understand agreements and policies concerning data sharing and patient consent To provide excellent customer care, demonstrating empathy, patience and a holistic approach to customer / patient care, with commitment to building effective working relationships To be able to triage calls, directing patients and service users to relevant personnel or services or locality developments To demonstrate team working skills, peer support and mentorship on a daily basis To have excellent enhanced communication skills with the ability to communicate in writing, (letters and electronically) and verbally with a wide range of providers and users of services, including patients, carers, voluntary; social, primary and secondary care providers To keep accurate records of all patient / providers contacts using the templates as directed and updating as necessary To understand the needs and safeguarding issues of vulnerable patient groups; including the elderly, housebound and those with long-term conditions, including physical and mental disabilities. To provide assistance and respond appropriately in emergency situations To be aware of own impact in the process of care; the need for reflection on practice and resilience when faced with challenging situations. To report any incidents that might compromise health and safety of self, other staff or customers / patients To provide a wholistic approach to patient needs; developing and supporting initiatives around healthy lifestyles, behaviour's and activities Work independently with minimal supervision; providing and contribute to education, training and supervision when requested.
Co-ordinate the arrangement of any follow-up care as directed by senior members of practice or any clinician