New Opportunity - Mortgage Administrator (Permanent Contract)
Join a leading financial services team based in Hebburn, where you'll play a key role in supporting clients through every step of their mortgage journey.
We're looking for a highly organised and customer-focused Mortgage Administrator, or Mortgage Paraplanner, to join our client's busy central team. You'll be responsible for preparing, submitting, and progressing mortgage applications, ensuring a smooth, timely, and compliant process for both clients and lenders.
Previous experience in financial services, particularly within mortgages, is highly beneficial but not essential. To succeed in this role, you'll need strong customer service skills and a solid foundation in general administration.
Overview:
* Location: Hebburn, full office based
* Salary: Circa £26,000 per annum (depending on experience)
* Hours: Full-time, 37.5 hours per week Monday to Friday, start and finish times between 9AM - 7PM
* Additional: Weekend shift allowance of £75 per weekend worked, paid monthly
* Typical Weekly Shift Pattern, Monday - Friday:
o 1x shift: 10am - 6pm
o 1x shift: 11am - 7pm
o 3x shifts: 9am - 5pm
o 1 weekend in every 4 (both Saturday and Sunday), with 2 days off in lieu (one before and one after the weekend)
Key Responsibilities:
* Submit and progress mortgage applications from start to finish
* Support advisers with documentation and client communications
* Manage inbound and outbound client calls with professionalism
* Liaise with lenders, solicitors, and third parties to move cases forward
* Book appointments for mortgage and protection reviews
* Ensure accurate record-keeping and compliance throughout
* Use internal systems to manage and update client case files
What We're Looking For:
* Previous experience in mortgage or financial services administration is preferred but not essential
* Excellent telephone manner and strong communication skills
* Ability to manage multiple cases with high attention to detail
* A proactive, positive team player with a strong work ethic
* Willingness to learn and grow - support is available to gain industry qualifications
* Good administrative skills
Why Join This Team?
* Very well established and successful business
* Support to study toward industry-recognised qualifications
* Clear progression pathways within financial services
* Full training provided in a professional, collaborative, and friendly team
* Enjoy regular social events like team nights out and Christmas parties
* Open-plan, modern office environment
* Health insurance benefit after 1 year of service
Additional Info:
* Holiday: 20 days statutory holiday (plus bank holidays), increasing by ½ day each year after 3 year's service
* Enhanced Maternity & Paternity Pay, after 3 years service
* Sick Pay: Statutory
If you're ready to grow your career in mortgage administration and work with a welcoming, motivated, and supportive team-we'd love to hear from you.
Apply now and take your next step in financial services.
Office Angels is an employment agency and business. We are an equal-opportunities employer who puts expertise, energy and enthusiasm into improving everyone's chance of being part of the workplace. We respect and appreciate people of all ethnicities, generations, religious beliefs, sexual orientations, gender identities, abilities and more. By showcasing talents, skills and unique experiences in an inclusive environment, we help individuals thrive. If you require reasonable adjustments at any stage, please let us know and we will be happy to support you.
Office Angels acts as an employment agency for permanent recruitment and an employment business for the supply of temporary workers. Office Angels UK is an Equal Opportunities Employer.
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