Service Technician Salary: £38,000-£40,000 Type: Full-Time, Permanent Department: Operations Location: Flamstead (with travel to London and across the UK) Reporting to: Technical Manager Benefits: Pension, Laptop, Smartphone This is a great opportunity for an experienced Audio Visual or IT service professional who is looking to transition off the tools and progress into a supervisory role. Working full‑time from our clients office, you will provide remote support to contracted customers and coordinate service activity across the UK. This role offers a clear development pathway towards becoming a Service Supervisor. You will be the key point of contact for managing service tickets, organising engineer visits, and supporting customers remotely, while also carrying out occasional on-site service work. Experience using ServiceNow is essential. Key Responsibilities Service Ticket Management: Manage all UK service tickets using ServiceNow and other tracking tools. Ensure all service reports are completed, sanitised, and shared with clients. Engineer Coordination: Schedule and arrange service visits for UK field engineers. Occasional Site Visits: Carry out on-site service visits when required, meeting agreed response times and completing all relevant documentation. Preventative Maintenance: Arrange Preventative Maintenance Visits (PMVs) in line with contract agreements. Update and maintain asset...