Salary: £40,000 - 65,000 per year Requirements: Deep understanding of the ServiceNow platform, including HR Service Delivery, IT Service Management, IT Operations Management, Customer Service Management, and Performance Analytics. Familiarity with HR processes and employee experience strategies. Understanding of customer experience strategies, including customer journey mapping and customer service best practices. Proficiency in system integration, data migration, and customization of the ServiceNow platform, including scripting and workflow automation. Strong analytical and problem-solving skills to analyze business requirements and propose solutions. Excellent communication skills to interact with stakeholders and articulate technical concepts to non-technical audiences. Understanding change management principles to support adoption of new processes and technologies. Sales and consulting skills to build demonstrations that showcase service value and tailor solutions to client needs. Responsibilities: Drive sales activities and business development around ServiceNow solutions, identifying opportunities for new business and building relationships with key clients. Lead the sales process from pre-sales through to contract signing, including proposal development and negotiations. Collaborate with the sales team to design, scope, and pitch innovative ServiceNow solutions to prospective clients. Identify market trends and client needs to align ServiceNow offerings and drive sales growth. Act as the primary point of contact for senior client and internal stakeholders, establishing trust and delivering results in strategic engagements. Work with C-level executives, IT leaders, and functional business units to understand requirements and tailor solutions to meet their needs. Build and maintain strong relationships with ServiceNows leadership and key partners for ongoing collaboration. Technologies: AI Support ServiceNow AWS Architect Cloud ITSM Security More: Capgemini is an AI-powered global business and technology transformation partner, empowering our team members to shape their careers within a collaborative community. With a hybrid working model, we blend company offices, client sites, and remote work. We are committed to an inclusive environment, offering extensive training and development opportunities across diverse fields and domains. Join us and be part of a professional community dedicated to unlocking value and making a tangible impact with technology. last updated 5 week of 2026