Job Description:
Administrator
Contract: Permanent
Location: BUPA Health Centre Preston– PR5 6BL
Salary: £26,800 per annum, plus Bupa Benefits
Hours: Full-Time / 40 hours per week.
Monday - Friday 08:00am - 16:30pm
We make health happen:
Working in our UK support functions you’ll play a key part in helping our customer facing colleagues deliver exceptional standards of customer service and patient care. No matter your role, you’ll have an opportunity to do work that matters. Making a difference to the lives of our customers each day.
You’ll help us make health happen by:
We are recruiting for reliable administrator/ receptionist with exceptional customer services skills and an approachable professional manor to join our established team.
You will be the first point of to all of our customers and visitors. You will ensure that reception and administrative activities in the centre is carried out efficiently and effectively. You'll contribute as a support network in providing outstanding customer service to our customers (adults and children) every time they touch base with us.
Additional duties include;
1. Undertake duties in accordance with departmental policies and procedures
2. To be fully conversant in all areas of Reception; either Main Reception or other areas where patients are “arrived” in a department.
3. Actively Meet and Greet patients and visitors in a warm, respectful, and courteous manner at all times.
4. Issue Medical Record Numbers, front sheets, labels, make up medical records and other administrative documents as required.
5. Provide efficient and effective administrative support during our user’s clinics or tests, or procedures.
6. Deal with letters of guarantee and liaise with insurance companies and Embassies as required.
7. Respond to all enquiries regarding hospital facilities or re-direct enquires to the correct departments when needed. Deal with all Reception queries and complaints in a courteous and timely manner
8. Ensure that all staff and Patients are fully aware of hospital charges, ascertaining methods of payment and calling the appropriate companies for guarantee letters or insurance as required according to departmental and hospital procedures.
9. Implement manual procedures during computer downtime and transfer information when system is reinstated.
10. Make follow-up bookings for patient after the appointment.
11. Assist patient with booking further tests or consultations
Key Skills / Qualifications needed for this role:
12. The role includes answering patients calls, emails and enquiries – experience handling clinical or healthcare related queries is highly desirable. Working with Doctors and Clinical Staff to effectively manage patient expectations
13. Administrative experience in a healthcare environment
14. Customer service experience and highly customer focussed.
15. Ability to prioritise workload and ability to separate the urgent from the important.
16. GCSE level or equivalent
• PC literate – proficient in MS Office packages
• Excellent communication (written and verbal) and interpersonal skills
• Team working experience
• Audio Typing
• Knowledge of Medical Terminology (desirable)
Benefits
Our benefits are designed to make health happen for our people. Viva is our global wellbeing programme and includes all aspects of our health – from mental and physical, to financial, social and environmental wellbeing. We support flexible working and have a range of family friendly benefits.
Joining Bupa in this role you will receive the following benefits and more:
17. Equivalent to 25 days holiday per year, increasing through length of service, with option to buy or sell
18. Bupa health insurance as a benefit in kind
19. An enhanced pension plan and life insurance
20. Annual Health Services Bonus Scheme
21. Support with travel costs via a season ticket loan or cycle2work
22. Various other benefits and online discounts
Why Bupa?
We’re a health insurer and provider. With no shareholders, our customers are our focus. Our people are all driven by the same purpose – helping people live longer, healthier, happier lives and making a better world. We make health happen by being brave, caring and responsible in everything we do.