Lloyds Banking Group - Customer Support - Erdington
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This range is provided by Lloyds Banking Group. Your actual pay will be based on your skills and experience — talk with your recruiter to learn more.
Base pay range
Direct message the job poster from Lloyds Banking Group.
Job Title
Customer Support
Location(s)
Erdington and Walsall, working across Lloyds and Halifax branches within a reasonable distance.
Hours and Working Pattern
35 hours a week, including Saturdays. Full-time, with potential for hybrid working depending on location and homeworking criteria.
About this opportunity
Join a team that makes a genuine difference to customers, businesses, and communities. As a Customer Support colleague, you'll learn, grow, and develop within an inclusive organization focused on putting people first. You may work in branches or remotely, assisting customers via various channels including social media, web-chat, and video calls.
What you'll need
* Excellent interpersonal skills, genuine care for helping people, no previous financial services experience required.
* Ability to quickly build relationships and provide a fantastic customer experience.
* Empathy, integrity, and a commitment to going above and beyond.
* Teamwork and collaboration skills.
* If working from home, meet homeworking criteria such as a quiet, private space and stable internet.
Additional requirements
Familiarity with Lloyds Banking Group's mobile app and products is advantageous. Use the app to become familiar with it and recommend it to customers if applicable.
About us
We focus on inclusivity, diversity, and creating a workplace where everyone belongs. We have initiatives like diversity goals, health packages, and support for under-represented groups. We are disability confident and offer reasonable adjustments during recruitment.
Benefits
* Up to 15% pension contribution
* Annual performance bonus
* Share schemes including free shares
* Flexible benefits like shopping discounts
* 22 days' holiday plus bank holidays
* Wellbeing initiatives and parental leave policies
Application note
Apply today to start your positive impact with us. Roles may close early due to high interest, so don't delay.
Additional details
Seniority level: Entry level.
Employment type: Full-time.
Job function: Finance.
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