Job Description
Account Manager
Location: York (North Yorkshire)
Salary: £28,000 + uncapped commission (OTE £35,000 year one) + profit share
Hours: Mon–Thurs 8:15am–5:00pm, Fri 8:15am–4:00pm
Contract: Permanent, full-time
On-site parking: Yes (driving essential – no public transport routes)
We're recruiting for a highly established and modernised business within a specialist B2B supply sector. This is a new role created due to growth
You'll be joining a people-led organisation that has recently become employee-owned, offering genuine involvement, transparency and the opportunity to benefit from profit share linked to company success.
Why this role stands out
This is not a high-volume call centre environment. The sales function has evolved significantly in recent years, with a stronger emphasis on:
* relationship-led selling and account development
* Teams calls, customer presentations and proactive customer engagement
* Trade shows and exhibitions (UK and overseas)
* Working smarter using modern systems and AI-enabled tools
The Role
As an Account Manager, you will manage your own portfolio of customers, acting as the main point of contact and delivering a high-quality service from enquiry through to order completion.
Key responsibilities include:
* Managing and growing existing customer accounts
* Generating new business through outbound calling and prospecting
* Building trusted, long-term relationships with customers and suppliers
* Sourcing products and solutions using advanced procurement systems
* Negotiating pricing and delivery terms
* Quoting customers and converting enquiries into orders
* Managing the full order process end-to-end, including supplier chasing and delivery tracking
* Maintaining accurate CRM notes and customer activity updates
* Handling complaints/returns professionally with the support of senior colleagues
* Taking part in regular Teams calls with customers (supported by sales leadership)
Rewards & Benefits
* Uncapped commission with clear targets and earning potential
* Profit share (after 12 months service)
* Monthly incentives and team rewards (including overseas team trips)
* Healthcare support (including contributions towards dental/opticians)
* 26 days holiday + bank holidays
o plus up to 2 additional days based on attendance
* Flexi time (up to 4 hours)
* On-site breakout area
* Free parking and regular company events
What we're looking for
This role would suit someone who is:
* Naturally confident making outbound sales calls and building relationships
* Systems confident, commercially sharp and quick to learn
* Strong in objection handling, negotiation and problem solving
* Customer focused with high attention to detail