We are seeking an Account Manager to join our clients growing Team in Essex. This role offers an exciting opportunity for career progression, combining team leadership responsibilities with managing a portfolio of clients.
Responsibilities
* Manage a team of up to 5 Account Managers, overseeing their performance appraisals, 121s, and KPIs.
* Create documents for new customers, mid-term adjustments, and renewals.
* Ensure accurate recording of customer details and timely data entry.
* Obtain renewal terms for customers, exploring options to provide the best solutions.
* Prepare renewal closings and ensure timely policy processing.
* Handle insurer and customer queries, process policies, and manage outstanding documentation.
* Address account queries and credit control matters, highlighting any concerns.
* Apply legal and regulatory policies in line with internal procedures and insurance contracts.
* Maintain accurate records and process renewals to deliver positive outcomes for clients.
Qualifications
* Essential commercial insurance knowledge.
* Chartered Insurance Institute Qualifications (Cert CII/Dip CII) are desirable.
Day-to-Day
* As an Account Manager, you will lead a team, manage client accounts, and collaborate with experienced professionals to deliver outstanding service.
* This hybrid role offers a mix of office and remote work, providing a dynamic and flexible environment.
* Track record of meeting targets within a regulated framework and achieving SLAs.
* Strong rapport-building and customer service skills with excellent communication abilities.
* Diligent, process-driven, and deadline-oriented with strong attention to detail.
* Proficiency in Acturis.
* Experience in coaching, mentoring, or training colleagues is advantageous.
Experience & Requirements
* Commercial insurance knowledge.
* Property experience would be advantageous.
* Coaching experience.
* Track record of meeting targets within a regulated framework.
If you have the relevant experience or know someone that does please contact me now on 07458 162842 or email us at admin@lawesgroup.co.uk
#J-18808-Ljbffr