Your experience
Understanding of IT support and infrastructure, team working. As this is a training role a willingness to learn and progress current knowledge/skills is most important. Tasks to include:
* Assigned Service Desk Support Calls are responded to and completed within the timescales laid down in the SLA and in accordance with defined Procedures.
* To deploy images and software to workstations using Microsoft SCCM or current deployment applications.
* Investigate, diagnose and fix IT related incidents.
* Research, develop, build, test and advise on workarounds, permanent fixes, requests for change (RFC), and new technology.
* Produce and maintain records, procedures and other documentation related to the IS Service
* Adhere to all policy documents, including Change & Release, Configuration, and Security etc.
Knowledge:
* Microsoft Server 2016/2019
* Active Directory
* Backup systems and processes
* Hyper-V / VMWare
* SCCM
* Group Policy Knowledge
Job Types: Full-time, Permanent
Pay: £28,000.00-£32,000.00 per year
Benefits:
* Company pension
* On-site parking
Application question(s):
* Do you hold active DV/SC clearance?
Experience:
* 2nd/3rd Line Support: 3 years (preferred)
Language:
* English (required)
Work Location: In person