Salary: £28,000 - 32,000 per year Requirements: 2 years experience in an MSP helpdesk or IT support environment (MSP experience is strongly preferred) Strong understanding of hardware, software, and troubleshooting methodologies Good working knowledge of networking fundamentals and common protocols Working knowledge of Windows Server, Active Directory, Microsoft 365, and macOS Exposure to RMM and PSA tools Excellent communication skills to explain technical issues clearly to non-technical users Proactive mindset with curiosity about new technologies and eagerness to learn Strong organisation and time-management skills Ability to build productive working relationships, including with third-party providers Full UK driving licence and own car (max 6 points) - preferred Solid L1 experience with growing L2 capability, or established L2 seeking a step up - preferred Responsibilities: Resolve user issues via ticketing system, phone, and email, owning tickets through to resolution Support and troubleshoot servers and end-user devices including desktops, laptops, mobile devices, and peripherals Provide hands-on support across Windows, macOS, and cloud applications Administer and troubleshoot Microsoft 365 and the M365 Admin Centre Work with Windows Server including Active Directory, Group Policy, and core server roles Assist with managed service delivery: backups, patch management, vulnerability management, and security alert monitoring Contribute to a cyber security and compliance-focused culture Work with routers, switches, access points, and other network devices Assist with TCP/IP, DNS, LAN, and VPN troubleshooting Support firewall configuration and network performance investigations Prioritise tickets effectively and respond within agreed SLAs Communicate clearly with users of all technical levels Collaborate with colleagues to resolve complex issues and improve processes Contribute to documentation and the internal knowledge base Participate in project work, providing hands-on assistance and technical expertise Technologies: Active Directory Cloud Firewall Hardware Support LAN macOS Microsoft 365 Mobile Network Security TCP/IP VPN Windows Office 365 More: We are an established Managed Service Provider (MSP) located in Wakefield, UK, and we are looking for an experienced helpdesk engineer to join our front-line support team. We value our employees and offer a dynamic work environment where you can thrive and grow. Our role is primarily office-based, with occasional client site visits for on-site issues. We provide a salary range of £28,000–£32,000 depending on experience, alongside benefits such as training and certifications, comprehensive private healthcare, a company pension scheme, and a dog-friendly office. Join us in celebrating success and contributing to our vibrant company culture. last updated 16 week of 2026