Senior Software Support Engineer Up to £55,000 per annum plus bonus Milton Keynes, 4 days a week on site This is a rare opportunity to join a well-established SaaS business as one of their most senior technical escalation points. You'd be stepping into a role that sits at the crossroads of application support, database, and development. Duties of the Senior Software Support Engineer: Own complex 3 rd line software incidents end-to-end. Utilise 3 rd line SQL and T-SQL to support data issues, debug procedures, and support fixes into production/staging environments (C#/.NET). Conduct root cause analysis by documenting findings, feeding confirmed defects back to engineering with reproducible steps, ultimately contributing to preventing the same issues recurring. Mentor 2nd line colleagues upskill and improve the wider support function over time. Experienced required for the Senior Software Support Engineer: Experience within a 3rd line, application support, or software engineering role within a SaaS or enterprise software environment Strong SQL and T-SQL stored procedures, complex queries, performance tuning. Hands-on experience with Microsoft SQL Server and Azure in production. Some .NET/C# experience to read and debug code. The ability to communicate clearly and speak directly to customers to identify issues. Senior Software Support Engineer Up to £55,000 per annum plus bonus Milton Keynes, 4 days a week on site Apply now to speak with VIQU IT in confidence. Or reach out to Jack McManus via the Do you know someone great? We’ll thank you with up to £1,000 if your referral is successful (terms apply). For more exciting roles and opportunities like this, please follow us on LinkedIn @VIQU IT Recruitment