Do you have experience working on an ICT Service Desk?
About the Role
We are recruiting for a full-time Service Desk Support Engineer to join our Technical 1st Line support team within the ICT department. Your role will involve delivering a customer-focused Service Desk, developing key relationships with customers to enhance service delivery and ensure satisfaction with the ICT service.
Key Responsibilities
1. Provide 1st line support to all Medway Council employees via phone, email, and face-to-face interactions.
2. Maintain practical and procedural knowledge of Microsoft Technologies.
3. Communicate effectively with a range of senior personnel with varying technical abilities.
Requirements
* Experience working on an ICT Service Desk.
* Ability to navigate pressure situations calmly and positively.
Additional Information
If you wish to have an informal discussion with the recruiting manager, please call ICT Business Support Manager at 01634 332789.
What We Offer
* Generous annual leave entitlement.
* Membership in the local government pension scheme.
* Access to training and development opportunities.
* Flexible working arrangements.
* Travel discounts and car benefit schemes.
* Support services including counselling and advice.
* Additional leave for climate change volunteering.
About Medway Council
Medway is a vibrant area in Kent with excellent transport links, green spaces, and a range of local government services. Working here means contributing to community development and service excellence.
Additional Information
Applicants must demonstrate all essential requirements as listed in the job profile. We are committed to diversity and inclusion in our workforce.
For more details, please refer to the Medway information pack or visit our website.
Note: If you are not contacted within 3 weeks of the closing date, you have not been shortlisted. Recruitment correspondence will be sent via email.
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