Creative Account Manager
London or Manchester (Hybrid)
Reporting to: Creative Account Director
Travel: Occasional European travel for retail visits, workshops and key moments
The role
We’re looking for a Creative Account Manager to own day-to-day client partnership and delivery across retail and brand campaigns.
This role sits at the intersection of client leadership, creative quality and operational rigour. You’ll help elevate ideas early, protect standards throughout delivery, and ensure work lands flawlessly in the real world.
We care most about mindset, ownership and taste. You’ll be a trusted, proactive partner to clients and a steady leader internally — bringing clarity, confidence and momentum to everything you touch.
A strong understanding of the consumer journey is essential, ensuring campaigns connect seamlessly across touchpoints.
What you’ll do
Client partnership
* Act as the primary day-to-day client contact, owning communication, expectations and follow-through
* Lead WIPs, reviews and status calls; keep stakeholders aligned and actions moving
* Build trust through clear, reliable and positive collaboration
* Bring a strategic point of view — helping clients make better decisions, not just deliver outputs
Creative excellence & standards
* Be a guardian of quality: spot issues early and challenge constructively
* Push teams to elevate thinking before timelines force compromise
* Ensure briefs, decks and comms are consistently client-ready
* Lead quality control through approvals, revisions and final delivery
End-to-end delivery
* Drive timelines, dependencies, approvals and handovers across teams
* Anticipate risks around scope, resourcing and feedback loops
* Maintain clean admin: scopes, actions, reporting, asset/version tracking
* Connect decisions across touchpoints with the consumer journey in mind
Commercial awareness
* Understand how decisions impact time, cost and client value
* Support scoping, estimating and change control with Creative Account Director and Finance
* Maintain accurate trackers and strong financial alignment
* Help teams prioritise smartly while protecting quality and relationships
Team contribution
* Set strong ways of working across the account team
* Collaborate closely with Creative, Production, Studio/Resource and Finance teams
* Partner with Production on rollouts, localisation, physical touchpoints and asset management
* Share best practice and raise standards through dependable delivery
Skills & experience
Essential
* Experience in a creative agency or marketing role leading integrated campaigns
* Background in sportswear, performance, fashion-sport or brand/consumer marketing
* Excellent communication and confident stakeholder management
* Calm, organised, solutions-led approach
* Proven ability to build trusted client relationships
Desirable
* Experience across retail environments and physical touchpoints
* Comfort mapping the consumer journey across channels
Tools
* Asana (or similar), Slack, Microsoft 365 (Outlook, Teams, PowerPoint, Excel)
What success looks like (first 3–6 months)
* You’re trusted by clients and internal teams as a dependable, positive partner
* You communicate with clarity and warmth — everyone knows what’s happening and what’s next
* Delivery feels confident and calm, even when things move fast
* Work feels more connected across touchpoints thanks to your consumer-first thinking
* Admin, follow-ups and tools are handled cleanly and consistently
* You feel embedded, valued and part of the KMF family
How to apply
If you are a motivated individual with a passion for client account management, we would love to hear from you. Please send your CV and a cover letter to recruitment@knowmeanfeat.co.uk