Ashton Gate Stadium is a unique sports and entertainment business with the core aim of providing integral support services to ensure the sustainability of Stephen Lansdown's sporting group of companies which includes Bristol Sport, Bristol City, Bristol Bears, Bristol Flyers Basketball and each of their respective community charities.
Job Purpose
To lead on Ticketing operations in several areas including match/event setup, reporting and ticket fulfilment.
KEY OBJECTIVES
Oversee the creation and setup of matches, season tickets, memberships, and events for sale.
Complete reconciliation of ticket sales and present reports clearly and accurately to relevant stakeholders (including Finance and away teams).
Communicate effectively with key stakeholders such as the Head of Security, Head of Strategy, and visiting club ticket offices.
Handle ticket fulfilment for both home and away supporters, ensuring a smooth and efficient process.
Collaborate with Bristol City, Bristol Bears and Bristol Flyers on matchdays and experience.
Assist with turnstile operations and management on matchdays.
Collaborate with Marketing to create promotional codes and produce reports evaluating the success of related initiatives.
Support the Senior Ticketing Manager with departmental projects and day-to-day operational tasks.
Support the Senior Ticketing Operations Executive in ticketing projects, ensuring work is delivered in a timely manner.
Provide guidance and assistance to the Supporter Services team when required.
Lead on staff training & upskilling with new ticketing features.
KEY RESPONSIBILITIES (KPIs)
Successful creation of home and away matches, season tickets, memberships and events to ensure they go on sale on time and smoothly. Work closely with our Ticketing Providers SeatGeek & Fever.
Leading on matchday preparation for fixtures at Ashton Gate
To work closely with internal stakeholders to ensure they are supported in a timely manner and are provided with reports relating to their products
Work closely with our Ticketing provider to ensure we are utilising our system as best we can
Essential Skills
* Ability to build strong relationships with internal and external stakeholders
* Can-do attitude and proactive
* Ability to work independently
* Strong technical skills and the ability to learn new systems quickly
* Ability to provide high-quality reports to internal & external stakeholders.
Desirable Skills
* Previous experience of working within a ticketing environment
* Prior knowledge of having worked with Seat Geek products
* Passionate about sport
* Have a data-driven approach
Salary:
£27,800 per annum
Hours:
37.5 hours, 5 out of 7 days, including evenings and weekends due to the nature of home games
Equal Opportunities
We are committed to the principle of equal opportunity and its policies for recruitment, selection, training, development and promotion are designed to ensure that no employee receives less favourable treatment on the grounds of race, colour, nationality, religion or belief, sex, sexual orientation, marital status, age, ethnic and national origin, disability or gender reassignment.
Safeguarding
Ashton Gate Ltd is committed to safeguarding and promoting the welfare of children, young people and vulnerable adults and expects all employees to share this commitment.