Job Description
Ready to lead client success at the cutting edge of FM?
Head of Client Services | £60k–£80k | Hybrid (Colchester-based)
At Cloud, we’re reshaping the Facilities Management industry – making buildings smarter, more sustainable, and more efficient through innovative tech and transparent service.
We’re on the lookout for a Head of Client Services to lead our talented team of Account Managers, drive strategic client partnerships, and ensure we deliver the kind of service that not only retains but grows key relationships. If you’re commercially astute, passionate about people, and thrive in a fast-moving, purpose-driven environment – let’s talk.
What you’ll do:
* Lead and develop a high-performing Client Services team
* Build strategic relationships with senior client stakeholders
* Drive service excellence, client retention, and growth
* Collaborate across the business to shape solutions and deliver results
* Act as a key voice in shaping our client engagement strategy
What you’ll bring:
* Proven experience in leading client service or account teams
* Strong commercial insight and stakeholder influence
* A strategic mindset with a hands-on approach
* Top-tier communication and leadership skills
Why join us?
* 30 days holiday (+ birthday off!)
* Hybrid working + flexible culture
* Wellbeing support, health cover, & retail perks
* Electric car scheme, life insurance & more
Be part of a team where your ideas matter and your leadership makes a difference.
Apply now and help us transform the future of FM.
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