The Royal Ballet and Opera continues to lead the way in opera, ballet, music and dance both live on stage and through multiple digital platforms, from live streaming to worldwide cinema screenings. Our Covent Garden theatre has been at the heart of London and British cultural life for three centuries. We are home to two world-class Companies: The Royal Ballet and The Royal Opera.
The Royal Opera House describes the place we work, not who we are. The whole is always more than the sum of its parts – we may be a House, but three quarters of our audiences experience what we do outside this building. While our Covent Garden theatre is the nerve centre, the impact and influence of the organisation can be felt in every corner of the country, and around the world.
The Technology Department works to provide a service to all users across the Royal Ballet and Opera facilities, including service desk support for other teams and colleagues across the whole organisation, who depend on a variety of essential systems every day.
We are now looking for a Technology Operations Engineer to join the service delivery team to provide high quality first and second line user support, problem solving, project implementation support and record keeping for the service desk and knowledge database. The service desk upholds a strong team ethic and values information flow, skill development, continuous learning and continuous improvement. The successful candidate will play a crucial role in maintaining the overall health and functionality of our technology ecosystem. This position involves working within a service desk environment, providing on‑call support beyond regular business hours, and addressing a wide range of technology‑related issues.
The ideal candidate will be a team player who can demonstrate:
* Proven experience in a technology operations role.
* Experience working in an office environment or customer facing business together with an interest in developing your skills in technology.
* Experience or understanding of service desk systems, prioritisation and escalation procedures.
* Prior experience in a Service Desk or Technical Operations Centre in 1st and 2nd Line Support.
* Excellent problem‑solving and communication skills.
* Strong proficiency in the use of Microsoft products, Windows desktops, MDM platforms (such as Microsoft Intune) and Apple Mac systems and products.
If you are passionate about technology, thrive in a fast‑paced environment, and have a track record of successfully resolving incidents and improving service delivery, we invite you to apply for this exciting opportunity. Join us in shaping the future of our technology landscape and delivering top‑notch support to our organisation.
The Royal Ballet and Opera is one of the UK’s leading arts organisations and our aim is to inspire imagination, ignite emotion and make the extraordinary for everyone. Equality, Diversity and Inclusion underpin all that we do. We want our people to be representative of the diversity in the UK. We understand the creativity and innovation that diversity can bring and strive to create an inclusive environment in which everyone can thrive.
We encourage applications from people with a wide range of backgrounds, experiences and skills to join our teams. We particularly welcome applications from those who are from a global majority background and/or those who are disabled, as they are under‑represented within our organisation.
We are a Disability Confident Employer, which means that we are actively working to ensure that candidates with disabilities and long‑term health conditions feel supported, engaged and able to fulfil their potential in the workplace. We will endeavour to offer an interview to candidates who tell us they wish to participate in the scheme and who demonstrate in their application that they meet the essential criteria for the role, though sometimes due to the volume of qualified candidates with declarations this is not possible.
The RBO is also committed to safeguarding and protecting all children, young people, and adults and we implement robust safer recruitment practices. Due to our safeguarding promise, certain roles will be subject to a DBS check before commencing employment with us, which will be indicated in the advertising.
Closing date for applications: 11:59pm, Wednesday 22nd April 2026
To ensure a fair process, late applications will not be considered under any circumstances.
Applicants must have work authorisation for the UK. No agencies.
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