Food & Beverage Host - Crowne Plaza Docklands
JOIN US
At RBH we believe our people are our biggest assets and understand the value in putting them first. Our approach to diversity in the workplace, health & wellbeing, sustainability and individuality sets us apart from our competitors and is one of the reasons we are rated Top 30 Best Places to Work in Hospitality! We are passionate about the industry and always on the lookout for new talent to join us on our journey...
OUR HOTEL
Nestled in the vibrant heart of East London's Royal Docks, the Crowne Plaza London Docklands offers an upscale experience with spectacular waterfront views. Just minutes from the ExCeL Exhibition Centre and close to London City Airport, this contemporary hotel boasts 210 stylish rooms, blending comfort with luxury, and caters to both business and leisure guests alike.
Our facilities include Fremantle Bar & Kitchen, a chic restaurant serving modern cuisine, and our on-site gym, complete with a heated indoor pool, perfect for unwinding. Crowne Plaza London Docklands offers an inspiring place to work, where your energy and enthusiasm will be valued in a dynamic team atmosphere. If you're looking to grow in a bustling environment with a commitment to exceptional guest experiences, join us!
OUR BENEFITS
You will have access to a benefits package we believe truly works for our people
* Discounted hotel room rates for you and your friends & family
* An additional day's holiday for your birthday
* Enhanced Maternity, adoption & shared parental leave
* Course Sponsorship
* 30% F&B discount at RBH hotels
* Refer a Friend scheme (earn 250 for each referral up to 5 referrals)
* Flexible working arrangements
* Wagestream - choose how and when you get paid
* Life Insurance
* Employee Assistance Programme
* Social and wellness events and activities all year round
* Free meals on duty saving you over 1000 per year
And much much more!
A DAY IN THE LIFE OF A FOOD & BEVERAGE HOST AT OUR HOTEL
What you'll be doing...
1. Welcome guests with a warm smile and attentive service, making their experience enjoyable from start to finish.
2. Taking reservations via phone, email or in-person and managing a waiting list where required.
3. Using CRMs and reservations systems to maximise revenues for all F&B outlets.
4. Record food covers accurately for all serving periods.
5. Seating guests upon arrival & explaining the menu to guests answering questions they may have on menu knowledge & allergies.
6. Assisting the restaurant floor team in operation when required during busy periods.
7. Promote positive online reputation through econcuraging guests to leave reviews.
8. Take and process food and drink orders accurately, ensuring special requests are noted and fulfilled.
9. Work closely with kitchen and bar teams to deliver a seamless service, supporting each other for a smooth operation.
WHAT WE NEED FROM YOU
10. A friendly, professional approach with a passion for creating positive guest experiences.
11. Prior food and beverage service experience is a plus, but we welcome a willingness to learn.
12. Clear communication skills to interact confidently with guests and colleagues.
13. A keen eye for detail, especially in order accuracy and food presentation.
14. Team-focused, ready to jump in and support others to keep service flowing.
15. Flexibility and energy to thrive in a fast-paced setting, handling peak times with ease.
EQUAL OPPORTUNITIES
RBH Hospitality Management is an equal opportunity employer. We believe in hiring a diverse workforce and sustaining an inclusive, people-first culture. If at any point throughout our process you require reasonable adjustments, please contact .