Customer Success Executive - Fully remote - 30 hours per week
Our client is one of the leading online marketplaces for tailormade travel and are seeking a Customer Success Executive to join their team. The role is a 12 month temporary contract and you will be working 30 hours per week with a salary of up to £33,500 pro rata dependent on experience.
Customer Service Executive responsibilities:
* Assist customers with travel advice, bookings, and questions across phone, video, email & social channels
* Deliver confident, thoughtful service that anticipates needs and inspires trust
* Build lasting relationships with local agencies worldwide
* Handle feedback and complaints with empathy and precision
* Collaborate with internal teams and agencies to provide timely, fair solutions
* Monitor and respond to reviews on platforms like Trustpilot,
Customer Service Executive skills required:
* Solid experience in customer service or travel industry
* Excellent communicationskills both written and verbal- German is a bonus
* Calm under pressure, with excellent interpersonal skills
* Experience handling complaints and intercultural communication
* Familiar with Google Suite, project management platforms
Additional information:
* Fixed term contract - 30 hours per week inclusive of 4hrs work on Sundays
* A well set up remote work environment and supportive team
* 26 days holidays per year + public holidays
* Salary up to £33,500 pro rata dependent on experience
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