Overview
Join to apply for the UK Team Leader (Chain 1 & 5) role at Mountain Warehouse.
Application Deadline: 10 November 2025
Department: UK Retail
Location: Ulverston (ULV)
Compensation: £12.82 / hour
Responsibilities
* Lead and develop the retail team to deliver targets while creating a welcoming, vibrant shopping experience.
* Foster a collaborative and supportive team environment and coach, train, and mentor colleagues.
* Maintain clear, open communication to keep the team informed and engaged.
* Ensure up-to-date product knowledge to meet customer needs confidently.
* Uphold impeccable shop floor standards for stock presentation, ticketing, and organisation.
* Oversee daily store operations, including opening and closing duties.
* Lead engaging visual merchandising to create a clean and inviting space.
* Prioritise Health & Safety for the wellbeing of the team and customers.
* Motivate the team to meet and exceed sales targets and KPIs.
* Identify growth opportunities for team members and support their development.
* Set the standard for exceptional customer service and resolve concerns promptly.
* Represent the Mountain Warehouse brand with enthusiasm and professionalism.
* Build connections within the local community to enhance the store atmosphere.
Qualifications
* Passionate about delivering outstanding customer service.
* Confident and reliable motivator with a talent for inspiring others.
* Experience in all areas of retail, including stock control and visual merchandising.
* Strong communicator who can engage at all levels and provide constructive feedback.
* Proactive and results-driven with a track record of achieving goals.
* Approachable, trustworthy, and a natural team player.
* Skilled at problem-solving within company guidelines and policies.
What’s in it for you?
* Monthly Bonus Scheme: a performance-driven bonus structure with achievable targets.
* 50% Colleague Discount across Mountain Warehouse and Animal, with a twice-yearly uniform allowance.
* 28 days annual leave, including Bank Holidays.
* Access to Employee Assistance Programme and Colleague Hardship Scheme.
* Generous Colleague Referral Incentive.
* Auto-enrolment Pension scheme.
* A stable, supportive environment and length of service awards.
You're not just working in a store; you're shaping an experience and creating a legacy.
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