Graduate Customer Success Executive – B2B SaaS / Retail Market Intelligence About Brand Nudge Brand Nudge is a fast-growing B2B SaaS business providing market-leading retail intelligence data to the FMCG and CPG industries. Our platform helps some of the world’s most recognisable brands — including Red Bull, Nestlé, Guinness, McVitie’s, and innocent — to track, understand and optimise their performance in the retail environment. With innovation and customer success at the heart of everything we do, Brand Nudge is a dynamic, data-driven company where insights and relationships power growth. The Opportunity We are looking for a Graduate Customer Success Executive to join our expanding team at our Reading head office. This is an exciting opportunity to begin your career in data, software, and consultancy, working directly with major global brands and helping them unlock the full value of Brand Nudge’s market intelligence solutions. You will support the wider Customer Success Team in delivering exceptional service, insights, and outcomes for our clients, while also managing a portfolio of your own dedicated customer accounts. Key Responsibilities * Support the Customer Success Team in day-to-day client relationship management. * Deliver high-quality data insights and actionable recommendations to customers. * Manage and grow your own portfolio of client accounts, ensuring they achieve measurable value. * Collaborate cross-functionally with Product, Data, and Commercial teams to resolve client issues and enhance platform experience. * Prepare and deliver customer reports, presentations, and performance reviews. * Proactively identify opportunities to improve customer engagement and satisfaction. About You You are curious, analytical, and customer-obsessed. You love solving problems, finding insights in data, and helping businesses succeed. You thrive in fast-paced environments, are eager to learn, and want to make a tangible impact early in your career. Requirements: * Strong academic record (minimum 2:1 degree or equivalent). * Demonstrated intellectual curiosity and commercial awareness. * Excellent communication and interpersonal skills. * High attention to detail and analytical ability with data. * Strong work ethic and proactive mindset. * A passion for helping customers achieve results and a desire to build a long-term career in Customer Success, SaaS, or consultancy. Why Join Brand Nudge? * Work directly with leading global FMCG and CPG brands. * Hybrid working model (3 days in the Reading HQ, 2 days remote). * Fast-paced, collaborative culture in a rapidly scaling global tech company. * Excellent training, mentorship, and structured progression opportunities. * Competitive salary and benefits package. Ready to make an impact? Apply now and start your career journey with Brand Nudge — where data meets insight and customer success drives growth