Job Title: Business Process Administrator Location: Alpha Tower, Birmingham City Centre Pay Rate: £12.50 per hour Contract Length: Until December 2025 Hours: 35 hours per week About the Role We are seeking a motivated and detail-oriented Business Process Administrator to join our team. Based at our central Birmingham offices, this role plays a vital part in ensuring the smooth and accurate execution of a range of back-office business processes. Working closely with our Customer Services and Invoicing Teams, you will provide essential administrative support, ensuring accuracy, efficiency, and compliance in all activities. This is an excellent opportunity for someone who thrives in a target-driven environment, enjoys problem-solving, and is committed to delivering high-quality service ⭐. Key Responsibilities Process Management & Support Facilitate the accurate and timely execution of transversal business processes across Customer Services and Back Office functions. Monitor performance of business processes to ensure outputs meet required standards (accuracy, efficiency, quality, and timeliness). Customer Service & Invoicing Provide administrative support to the Invoicing Team, including creating, downloading, and outsourcing customer invoices. Handle customer requests relating to purchase orders and copy invoices, ensuring queries are resolved promptly. Monitor and manage multiple shared inboxes, triaging and responding to a wide range of customer queries. Account Management Create new customer accounts accurately within the ERP system. Process amendments to existing customer accounts in a timely and compliant manner. Ensure data integrity across systems and maintain up-to-date records. Back Office Administration Execute a wide range of customer service administration tasks, working within defined targets and KPIs. Collaborate with colleagues and other departments to ensure consistent service delivery. Identify opportunities for process improvements and contribute to efficiency initiatives. Essential Skills & Experience Strong communication skills with the ability to liaise confidently across teams and with customer's. Excellent attention to detail and high level of accuracy in data entry and documentation ✍️. Logical problem-solving ability with a proactive and solution-focused approach. Ability to work under pressure in a target-driven environment, while managing multiple priorities. Strong organisational and time-management skills. Desirable Skills & Experience Previous experience working in a Customer Service or Business Process environment. Proficiency with Google Workspace (Sheets, Docs, Gmail) and Microsoft Office applications (Excel, Access). Experience working with ERP systems, particularly SAP, would be an advantage ️. Background in invoice processing, order management, or account administration. Why Join Us? At CLIENT you'll be part of a supportive and collaborative team in a professional environment where accuracy and efficiency are key. You will gain valuable experience in business process administration and customer service while contributing to the ongoing success of a global organisation. Randstad Business Support is acting as an Employment Business in relation to this vacancy