Overview
An Imaging Department Assistant (IDA) supports the multidisciplinary imaging team in delivering a patient‑centred imaging service. The role involves assisting radiographers and clinical staff, maintaining a safe and clean patient environment, and ensuring patients are moved safely and with dignity to and from examination areas. The IDA may also assist during imaging procedures, provide administrative and reception support, greet patients on arrival, and handle telephone enquiries. The post holder will be required to work shift patterns including long days over 7 days and bank holidays. The role requires maintaining high standards of patient care, effective communication, confidentiality, respect for individual beliefs and choices, anti‑discriminatory practice, and patient safety, while working under supervision and following established procedures. The post holder is also expected to develop the knowledge and skills required to meet relevant occupational standards. The role requires working across the Imaging Department, supporting CT, MRI, Ultrasound (US), and Digital Radiography (DR) services for inpatients, outpatients, and patients attending the Emergency Department (ED). The role may also require working at Solihull MRI, the Community Diagnostic Centre at Washwood Heath, and Birmingham Maternity services, supporting imaging service delivery.
Responsibilities
* Work across the Imaging Department, including X‑ray, CT, MRI, Ultrasound, and Fluoroscopy, providing support to clinical staff and assisting in the smooth delivery of imaging services.
* Help prepare examination rooms, support patient flow, assist radiographers where appropriate, and ensure patients are safely escorted and cared for throughout their imaging journey.
* Work flexibly across different modalities to support service demands and departmental needs, maintaining high standards of patient care, safety, and efficiency.
* Observe patients in waiting areas and report changes or concerns with the patient’s condition to a radiographer or registered nurse immediately.
* Prepare jugs of water/fluids that form part of the patient preparation.
* Prepare and lay sterile trolleys for biopsies and drainages.
* Be able to identify respiratory or cardiac arrest and take action immediately.
* Attend to patients’ needs in waiting areas and after examinations, e.g., making and giving drinks, contacting relatives/carers.
* Actively participate in the departmental quality assurance programme, participate in audit and data collection as required.
* Report to a radiographer immediately where a serious clinical incident may arise.
Qualifications
* Meets Trust numeracy and literacy test requirements.
* NVQ 2 or equivalent Trust based competency.
* Desirable: Care Certificate.
* Desirable: IV Cannulation.
Experience & Additional Criteria
* Evidence of working with the General Public.
* Good communication skills.
* Basic IT skills.
* Uses initiative and discretion.
* Exhibits leadership, personal authority and desire to perform well.
* Possesses the ability to create a well‑motivated team.
* Demonstrates capacity to maintain professional and courteous conduct in difficult/contentious situations.
* Keen to learn and able to use own initiative.
* Knowledge of the Imaging Department environment.
Disclosure and Barring Service Check
This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and requires a submission to the Disclosure and Barring Service to check for any previous criminal convictions.
Application Contact
Ghazala Bi – ghazala.bi@uhb.nhs.uk – 01214240280
Pay & Working Pattern
Agenda for Change Band 2 – Salary £24,465.00 to £24,465.00 Yearly.
Contract: Permanent.
Working Pattern: Full‑Time, Flexible Working.
Reference & Location
Reference number: 304-9014755.
Job locations: Heartlands Hospital, Bordesley Green, Birmingham, West Midlands, B9 5SS.
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