Job Description
Role: Service Desk Coordinator
An excellent career opportunity for our client in a dynamic business established for 30-plus years, winning multiple awards for their design, installation, service & repair works.
The right individual should have a Can-Do attitude with the goal of forging a career path within the business, with experience working with engineers, not IT engineers
Working with your busy and friendly office, you will be part of the team that ensures the service department runs in an efficient & effective manner.
Benefits: 28 Days Holiday, Pension, EAP, team lunch each month, free parking, EE discounts plus more....
Main responsibilities: Service Desk Coordinator
Engaging and supporting the field engineering team to deliver the best service for our clients, constantly liaising with the engineers and clients to ensure all scheduled works are adhered to and completed within set SLA, along with all related communication.
Responsibilities: Service Desk Coordinator
Manage your workload and prioritise daily duties efficiently
Reacting positively to any new service or equipment requirements
Creating and amending job cards
Administration duties
Handling supplier queries and finding resolutions
Purchase orders (adding to the database, adjusting stock levels accordingly, completing the process)
Working knowledge of Microsoft Office, Excel, Word, and PowerPoint