Front Line Support (Remote) £25,000 - £30,000
Overview of the role:
Reporting to the Operations Manager and supporting all colleagues by ensuring that all necessary front line activities are undertaken effectively and efficiently to support the daily operations of the business.
The principal responsibilities of the Front Line Support;
* Monitor, co-ordinate and action incoming member and third-party communications / requests; including general enquiries, licence application requests, radio planning requests, windfarm requests and other activities using systems such as Freshdesk, Service Now and other office software.
* Ensure information is kept up to date by updating systems such as Service Now, ICS Manager and Freshdesk, including production of monthly reports as required.
* Assist project activities with administrative / co-ordination activities as required
* Liaise with internal team members to ensure workflow progression.
* Undertake routine external communications on behalf of the company for ‘business-as-usual’ (BAU) activities.
* Support internal service level agreements, key performance indicators and the delivery of project deadlines by regular monitoring and dispatch of incoming requests.
* Administrative co-ordination and support of stakeholder / customer meetings as required.
* Document relevant activities to support the Quality Management System (QMS) as required.
* Providing any other administrative support as needed.
Main Skills and Experiences Required
* Experience of working in a technical environment.
* Experience of using computers and software systems for a variety of tasks.
* Experience of keeping data up to date and accurate within a range of Data Management Systems.
* An understanding of the application and use of GIS systems would be an advantage.
* Competency in Microsoft applications including Word, Excel, Outlook.
* Excellent time management and organisation skills with the ability to multi-task and with strong work management and prioritising skills.
* Excellent written and oral communications, interpersonal, attention to detail, and good problem-solving skills;
* IT literate with a broad understanding of Information Systems and their oversight;
General Duties
* The delivery of ‘Front Line’ activities;
* The co-ordination, screening and appropriate action of Member / Third Party enquiries;
* Co-ordination of event / meetings both internal and external;
* Maintain information systems and ensure database records are current;
* Seek the opportunity to broaden / deepen duties in support of the business' long term strategy and in keeping with the ‘Enhanced Capability’ objective;
* Co-ordinate both internal and external feedback surveys and undertake analysis as appropriate;
Qualifications
* As a minimum GCSE Maths and English (pass)
* Qualification to A’ level or equivalent or appropriate experience in a technical environment
* Evidence of working effectively in a technical environment and co-ordinating activities, including liaison both internally and externally;
* Comfortable handling third party enquiries and dealing with data.
Required Experience
* At least two years in an equivalent administration / co-ordination role;
* Track record of handling third party liaison;
* Experience of administrating data and ensuring its compliance