Technical Author (Software / Insurance Platform)
Essex
IT Software / Insurance Technology
We are seeking an experienced Technical Author to take ownership of all technical and user-facing documentation
This is a client-facing role suited to someone who can confidently translate complex insurance processes and system functionality into clear, structured, high-quality documentation and training materials.
You’ll work closely with Business Analysts, Developers, Testers and Clients, playing a key role in ensuring our product documentation is accurate, consistent and aligned with industry standards.
What You’ll Be Doing
* Creating and maintaining system documentation including configuration guides, release notes, interface specifications and technical manuals
* Producing user training materials such as step-by-step guides, process walkthroughs, onboarding packs and e-learning content
* Documenting business and system workflows, functional behaviour and data mappings in collaboration with Business Analysts
* Translating complex technical and insurance concepts into accessible content for technical and non-technical audiences
* Ensuring all new features, enhancements and fixes are fully documented prior to release
* Managing version control and maintaining documentation governance standards
* Developing templates and structured documentation standards to improve consistency
* Supporting release management with clear, concise upgrade and release documentation
* Maintaining an organised and up-to-date documentation repository
Knowledge & Experience Required
* Proven experience in technical writing for software products
* Previous experience working for a software vendor (preferred)
* Understanding of the Software Development Lifecycle (SDLC)
* Strong grasp of documentation best practices and structured authoring
* Familiarity with documentation/help authoring tools such as MadCap, ClickHelp, Trainual or similar
* Understanding of the insurance lifecycle (quote, bind, issue, endorsements, renewals, claims)
* Knowledge of policy administration systems and insurance workflows
Key Skills
* Excellent written English — clear, precise and structured
* Ability to quickly absorb and simplify complex information
* Strong analytical thinking and curiosity about how systems work
* Meticulous attention to detail
* Strong organisational skills and ability to manage multiple documentation streams
* Confident working with SMEs, developers, BAs and testers to gather accurate information
* Ability to work independently and take ownership of deliverables
* Strong communication skills suitable for client-facing interaction