Caba's purpose
caba is an occupational charity helping the ICAEW community thrive. We provide practical, emotional, and digital tools to help people manage everyday challenges and life-changing events. Our vision: everyone in the ICAEW community can fully participate in life.
our values
We make a difference. We work best together. We do the right thing. We are dynamic.
At caba, you ll join a supportive, values-driven team, making a real impact on people s lives every day.
the role
As a Senior Support Officer, you ll lead the way in delivering expert, personalised advice to those facing complex financial, health, or social challenges. You ll manage a portfolio of the most challenging cases, provide guidance to the team, oversee quality and training, and help shape how we deliver high-quality support across caba.
what you ll do
* Handle complex, high-impact cases, ensuring service users receive sensitive, person-centred support
* Guide and support the team through technical supervision, case reviews, and real-time advice
* Drive quality and continuous improvement in processes, templates, and advice delivery
* Oversee grant applications, preparing reports and making recommendations for approval
* Champion the service user perspective, sharing insights to shape and improve our services
* Ensure safeguarding and compliance standards are always met
what you ll bring
* Expertise in welfare, debt, housing, health, or social care with experience supporting complex needs
* Strong technical knowledge and the ability to coach and guide a team
* Excellent communication and record-keeping skills, with a sharp eye for detail
* Confidence using IT systems, including CRM databases, Word, Excel, and Teams
* Qualifications in relevant specialist areas, safeguarding, and financial advice
why work for us
We know that our people are our greatest strength, so we ve built a benefits package that supports every aspect of your life and career:
financial security & time off:
* Up to 10% employer pension contributions
* Private medical insurance, income protection, and life assurance
* 25 days annual leave plus bank holidays
* Enhanced family-friendly policies
wellbeing & lifestyle:
* Hybrid working: 2 days in the office, 2 days at home, plus participation in our new 4-day week trial
* Access to wellbeing resources, including EAP, Qwell, and a wide range of caba s services
* Eye tests and contributions towards DSE glasses
* On-site electric car charging points
* Two paid volunteering days each year
growth & development:
* Learning and development budget to support your progression
* Opportunities to grow and collaborate through forums and project groups