Operations Specialist (Associate I - BPM)
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Operations Specialist (Associate I - BPM)
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UST Operations Specialist (Associate I - BPM)
Join to apply for the
Operations Specialist (Associate I - BPM)
role at
UST Get AI-powered advice on this job and more exclusive features. About The Role
We are seeking a detail-oriented and proactive Operations Specialist to join our team. This role focuses on maintaining consumer and commercial data integrity using client systems and supporting operational tasks to ensure smooth business processes. Role Description
Job Title : Operations Specialist
Location : Nottingham- Hybrid working
About The Role
We are seeking a detail-oriented and proactive Operations Specialist to join our team. This role focuses on maintaining consumer and commercial data integrity using client systems and supporting operational tasks to ensure smooth business processes.
Key Responsibilities
Maintain and update consumer and commercial data within client systems accurately. Manage and execute key client and supplier Service Level Agreements (SLAs) across multiple workstreams. Respond to operational queries from internal teams, clients, and suppliers promptly and effectively. Manage workloads to consistently meet SLAs and escalate issues when necessary. Provide operational guidance and support to wider teams to resolve queries quickly. Oversee client mailboxes and handle telephone communications in accordance with SLAs. Ensure strict adherence to client policies and procedures.
Key Competencies
Planning & Organising: Efficiently balance multiple priorities and clients; understand and contribute to team tasks. Problem Solving: Deliver timely, well-informed solutions based on gathered information. Communication: Excellent verbal and written skills; tailor communication to the audience and present solutions clearly. Teamwork: Foster positive relationships, contribute to a collaborative environment, and assist colleagues as needed.
Desired Experience
Experience with personal debt and/or personal insolvency processes. Familiarity with Platforms as a Service (PaaS), collections process automation, or business analytics technologies. Exposure to sectors such as Financial Services, Utilities, Telecoms, Central and Local Government, or Debt Collection Agencies
If interested, please apply with your updated CV for an immediate discussion
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Skills
Operations,Voice Process,Bpo Seniority level
Seniority level Entry level Employment type
Employment type Full-time Job function
Job function Management and Manufacturing Industries IT Services and IT Consulting Referrals increase your chances of interviewing at UST by 2x Sign in to set job alerts for “Operations Associate” roles.
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