Overview
Corporate Receptionist - Part Time role at Integral UK Ltd.
Location: Derby
Hours: 20 hours per week (Monday and Tuesday 7:30–15:30; Wednesday 7:30–12:30).
Role Purpose
A highly self-motivated and passionate team player with a great attention to detail. The key focus for this role will be to create a single and visual point of contact for client visitors and employees and to act as the primary interface between the internal operations of stakeholders and our client Rolls-Royce across multiple sites. Providing services to the highest possible standards as well as representing the client and JLL values in appearance, presentation and manners.
What This Job Involves
* To provide exceptional levels of customer service.
* To act as a meet and greet in the main reception.
* To ensure all visitors are recorded onto site and issue Security passes to external guests / contractors.
* Work to a standard set of operating procedures processes that are implemented across the Corporate facilities.
* To process room booking and video conference requests and issue support documentation to relevant departments.
* Produce monthly statistics of utilisations.
* Process guest WIFI user requests via the online system.
* Support Emergency Evacuation procedures – responsible for taking the lead in the management of Emergency Evacuations.
* Manage anyone working in the building outside of core business hours to ensure their safety and wellbeing.
* Manage any issues that arise outside of core business hours, escalating to the relevant person dependent on the issue.
* Make decisions and communicate with anyone working in the building outside of core business hours.
* Process incoming and outgoing mail and courier items.
* Manage the site stationery supplies.
* Raise work requests through our system for maintenance and cleaning.
* Manage bookings for visitor car parking spaces for the facility.
* Work as part of a flexible team to provide reception and meeting room support.
* Carry out basic administration tasks to support the business.
* To support the review of procedures and processes.
* Ensure that performance is compliant with agreed SLA.
* To put forward any suggestions/initiatives.
* To work as part of a team to deliver a first class service within the facility.
* To support the Service Level Agreement by ensuring that all Site Support activities are carried out effectively.
* To manage the onsite AV/IT equipment and support the Client with any AV/IT issues.
* Ensure all meeting spaces are set to a defined standard.
* To ensure all customer requests are dealt with efficiently and effectively.
Person Specification
* Flexible and proactive
* Passionate about exceptional customer service.
* Experienced in Front of House or Reception ideally gained within a corporate or 5 Star hotel environment.
* Ability to build positive relations with colleagues, guests and clients.
* Able to interact with all levels of personnel, including Senior Executives within the client organisation.
* Able to work off their own initiative and with minimal direction.
* Confidently able to manage emergency situations and make decisions as required.
* Strong team player with a commitment to support their colleagues.
* Excellent written and oral communication skills.
* Exceptionally organised and skilled in multi-tasking.
* High attention to detail.
* Working knowledge and competent in the use of Microsoft Office software
* An understanding of Audio Visual and IT systems and the ability to explain this accurately to customers
* Computer literate (Word, Excel, Outlook E-mail)
* To be able to move heavy / bulky items safely
* A clear understanding of Health & Safety practices
* Customer focused with the ability to build positive relationships
* Enthusiastic and conscientious approach to all Site Support related tasks
* Clear, strong and confident communication skills
* Team player with a “can do” attitude
Seniority level
* Entry level
Employment type
* Part-time
Job function
* Administrative
Industries
* Facilities Services
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