We’re looking for an experienced Photocopier Engineer to join our Service Engineers team. In this hands-on role, you’ll support Sharp Business Systems UK and dealer customers by installing, maintaining and repairing multi-functional devices (MFDs) and associated software, both on-site and remotely.
Reporting to the Regional Service Manager, you’ll play a key role in delivering a high-quality customer experience, troubleshooting complex issues, and supporting both hardware and software solutions across the Sharp portfolio.
What you’ll be doing
* Installing, repairing, configuring and maintaining MFDs and related products
* Preparing, setting up and refurbishing new and second‑hand equipment
* Connecting devices to customer PCs and networks, installing print drivers, and configuring scanning and network functionality
* Diagnosing and resolving advanced MFD and network‑related issues
* Providing clear training and guidance to customers on hardware and software
* Supporting colleagues and providing cover across the service function when required
* Assisting with ad hoc tasks to support logistics and service operations
* Managing stock held on vehicles or sites
* Working to agreed KPIs and following company processes and policies
What we’re looking for
* Strong IT skills with PCs, laptops and tablets
* Good working knowledge of Microsoft products (e.g. Word, Excel)
* Ability to learn and work with bespoke software systems
* Relevant technical qualifications and/or experience in the print or visual solutions sector
* Confident diagnosing and resolving electromechanical and network faults
* Full UK driving licence (Category B)
* Ability to work independently as well as part of a team
* Self‑motivated with a proactive and organised approach
* Excellent communication and customer‑facing skills
* Professional, positive and resilient attitude, even in challenging situations
* Work with industry‑leading technology and customers
* A varied role combining field and remote support
* Supportive team environment with opportunities to develop your technical skills
* Competitive package aligned with experience
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