Overview
No1 Lounges' premium pre-flight experience provides an express security opportunity to enjoy a quick and efficient journey through airport security. Premium Security also offers passengers a space to sit and relax in comfort while waiting for their party to arrive. As a Fast-Track Sales Representative you will work together as a team to manage the Fast-Track Security Experience at Gatwick Airport. You deliver excellent service and champion the guest experience. You are a brand ambassador for No.1 Lounges and engage with each guest to deliver a great experience every time.
Responsibilities
* Provide a friendly welcome to the Premium Security experience.
* Assist guests making their way through security quickly and efficiently.
* Process pre-bookings on arrival at Premium Security.
* Circulate the check-in areas and concourse to engage with passengers and sell the premium security experience to all passengers.
* Upsell the No1 Lounges brands to passengers who do not have pre-booked lounge access.
* Conduct daily cashing-up and reconciliation.
* Work closely with airport security teams.
* Be the face of No1 Lounges and all operations within Gatwick Airport.
* Deliver excellent customer service with an in-depth knowledge of our products and services.
* Follow all No.1 company policies and procedures.
* Complete end of shift reconciliation and billing (as appropriate).
* Inform your Team Leader and/or Assistant Lounge Manager of any Health and Safety issues during your shift.
* Implement any new company updates and/or training in a timely manner.
* Assist with any ad-hoc duties when required.
* Maintain organization and preparedness at all times.
Qualifications
* Shift pattern required - two early shifts, two late shifts then two days off.
* Previous sales experience essential.
* Previous customer service experience essential.
* Ability to use and operate devices such as an iPad and PDQ machines.
* Enjoy engaging with customers; previous experience in a customer service role is an advantage.
* Good command of the English language - written and spoken.
* Previous experience in a similar position and/or experience of shift work is an advantage.
* Computer literacy or familiarity with reception and electronic payment handling is desirable.
* An interest in the travel hospitality sector.
* Speaking additional languages is useful but not essential.
Benefits
* 28 days paid holiday annually.
* Company cash-back healthcare scheme for dental, optical, and therapy treatments.
* Complimentary staff parking provided at the airport while on shift.
* Complimentary staff meals during shifts.
* Five complimentary lounge visits each year.
* Discounted gym memberships; check which gyms offer discounts in your local area.
* Access to Touchdown Website for discounted holidays, flights and cruises.
* 25% discount for lounge visits for your friends and family.
* Employee of the Month Reward & Recognition schemes with a £50 voucher each month.
* 24-hour confidential employee assistance program for personal or work-related problems.
* Workplace Pension Scheme with Aviva; automatic enrollment if you are between 22 and the state pension age.
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