Description Operational Reporting & Insights Specialist £29,000 - £34,000 plus great benefits (work level 6B) Manchester city centre, hybrid working, splitting your time between home working, and coming into the office around twice a week. We’re looking for an Operational Reporting and Insights Specialist to play a central role in how we deliver clear, accurate and reliable reporting for colleagues, partners and suppliers across Co op. If you’re someone who loves transforming data into meaningful insight, building automated reporting solutions and improving how information flows across a business, this is a great opportunity to make a measurable impact. As part of our Co op Business Services (CBS) team, you’ll create high quality reporting that supports decision making across the organisation, primarily within Finance Shared Services, but also for other business areas when required. Your work will help CBS deliver consistent, trusted services and drive continuous improvement as we work towards our group vision of co operating to build more value for our member owners every day. Why this role matters Reliable reporting is essential for understanding performance, identifying trends and helping teams make better decisions. In this role, you’ll be our reporting expert, owning the creation, development and improvement of operational reports, dashboards and self serve tools. You’ll help colleagues access the right data at the right time, support them to interpret insights, and play an important part in improving how we work. What you’ll do • Produce clear, accurate and automated reports and dashboards to support Finance Shared Services and other business functions. • Build, maintain and enhance self service reporting tools, making it easy for colleagues to access and understand data. • Review reporting processes and identify opportunities for automation, simplification and standardisation. • Monitor reporting performance and work with teams to make improvements that enable better decision making. • Act as a subject matter expert for operational reporting, supporting colleagues and suppliers. • Provide first line support for more complex reporting queries, giving clear and helpful guidance. • Use performance data to identify improvement opportunities and explore how new technology can enhance reporting. • Support resource planning to ensure targets and service levels are met. • Build strong relationships across the business, coaching others on the effective use of data and reports. • Role model positive behaviours, challenge poor practice and contribute to a culture of continuous imrovement. • Share knowledge to help grow reporting capability within the team and wider CBS. What you’ll need • Experience in operational reporting using large work management or ERP systems (e.g., SAP, Oracle, Salesforce). • Strong Power BI skills and confidence using Microsoft Office. • Some experience of working in/support finance services. • Proven knowledge of SQL. • Excellent relationship building skills, with the ability to influence, support and coach others. • The ability to learn new systems and tools quickly. • Strong organisational skills and a proactive approach to problem solving. Why Co-op? At Co-op, we’re owned by our members. And because we’re owned by you, we can do right by you. So when you join us, you’re not just taking a job, you’re joining a movement. We’re an organisation that puts people and communities first, and we’re powered by purpose. We want this to be a place where you can thrive, so you’ll also receive: • An annual bonus (based on personal and business performance) • 28 days holiday (rising to 32 with service) plus bank holidays • A pension with up to 10% employer contributions • Access to a subsidised onsite gym (at our Manchester HQ) • Coaching and training to support your career development • Wagestream app – giving you access to a percentage of your pay as you earn Building a diverse environment We’re actively building diverse teams and we welcome applications from everyone. If you have a disability, we can make reasonable adjustments to our recruitment process according to your needs. We're also part of the Disability Confident scheme, meaning we'll always offer an interview to disabled candidates who apply through the scheme if they meet the minimum criteria for a job. We'll ask whether you’d like to be considered under the Disability Confident scheme when you apply. If we invite you to take part in the recruitment process for any of our jobs, we’ll ask you if you need any reasonable adjustments to enable you to participate. You can find out more about our recruitment process at jobs.coop.co.uk/apply-process You can find out more about the Disability Confident scheme at Disability Confident Scheme - Co-op Colleagues and more about our commitments to diversity and inclusion at Diversity and Inclusion Please note that we may close applications for this role early. As part of your application, you'll need to complete an online assessment. This assessment typically takes up to 50 minutes. If you're a current Co-op colleague, this does not need to be completed. CBS