Norfolk and Suffolk NHS Foundation Trust (NSFT) is committed to delivering outstanding mental health and community services across our region. We are proud to live our values ofTeam, Accountable, Learn and Improve, and Kind, which shape everything we do for our service users, carers, families, and colleagues.
We are seeking an exceptional leader to join our Executive Team asChief Operating Officer, a pivotal role in driving operational excellence, clinical quality, and strategic transformation across the Trust.
As post holder you will be an executive, voting member of the Board of Directors.
Main duties of the job
As Chief Operating Officer, you will be accountable to the Chief Executive and Trust Board for the effective and efficient delivery of all operational and clinical services. You will lead performance management, service improvement, and clinical engagement, ensuring the Trust meets and exceeds national and local targets.
You will play a key role in shaping and implementing the Trust's strategy, working collaboratively with executive colleagues, commissioners, local authorities, and voluntary sector partners to deliver integrated care pathways and high-quality services.
This role demands a visionary leader who can inspire teams, drive cultural change, and champion NSFT's values in every decision and interaction.
Key Responsibilities
* Lead operational delivery of clinical services across the Trust.
* Drive performance improvement and embed a culture of accountability.
* Ensure robust governance, quality assurance, and risk management.
* Foster strong partnerships across health and social care systems.
* Champion equality, diversity, and inclusion.
* Act as an ambassador for NSFT, representing the Trust locally and nationally
About us
At NSFT, we:
Build strong relationships and work as a Team.Are Accountable for our actions and take pride in our work.Learn and Improve continuously to deliver the best care.Act with Kindness, treating everyone with respect and dignity.
Why Join Us?This is a unique opportunity to shape the future of mental health and community services in Norfolk and Suffolk. You'll be part of a forward-thinking Executive Team committed to innovation, inclusion, and excellence.
We offer:
A supportive and inclusive culture.Opportunities for professional development.A chance to make a real difference in people's lives.
Job responsibilities
Interested in applying?
We warmly welcome applications from individuals who are passionate about making a difference in mental health and community care. If you would like to discuss the role further, please contact the Chief Executives Executive Assistant to arrange a conversation.
Person Specification
Qualifications
* Qualified to degree level or equivalent experience
* Masters degree in relevant subject or equivalent experience
Experience
* Operated as Director of Operations (including interim or long-term acting up) in a large or complex organisation
* Proven track record of leading mental health, physical health or social care services
* Operated as a Chief Operating Officer (including interim or long-term acting up) Experience of leading cultural change
Disclosure and Barring Service Check
This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.
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