TPS Parts Sales Executive benefits package at Southampton TPS
Job Benefits
· 22 days annual leave + Bank Holidays.
· Company pension scheme
· Employee referral programme
· Working Pattern and applicable rotas- 1 in 3 Saturdays paid as overtime (time and a half)
· Annual bonus potential
· Manufacturer training
· On site parking
JobPurpose
TPSPartsSalesExecutive Role Profile
Toachieveallocatedsalestargets,developandmaintainlongtermrelationshipswithcustomers, and provide expert knowledge, advice and support to customers. Professionally represent the TPS brand and be a brand champion.
KeyResponsibilities
Selling
1. Achieve personal target KPI‘s and revenue objectives with target customer sets.
2. Accurately identify parts to meet the customer sales requirements.
3. Utilise all product promotions effectively to achieve specific targets set.
4. Identify and exploit all upsell opportunities thereby growing overall sales figures.
5. Maintain own knowledge levels on new or updated parts through the completion of appropriate training courses and reading information from bulletins, catalogues, parts updates, special offers, recalls etc.
6. Ensure you are adequately trained and understand the Unique Selling Proposition of the TPS brand, the “Features and Benefits” of the TPS product range especially the genuine v non-genuine aspect, and how to overcome sales objections.
7. Record and feedback lost sales opportunities to the Sales Manager.CustomerEnsureyouprovideahighlevelofcustomerserviceatalltimes.BeawareandalwaysaimtoimprovetheCustomerSatisfactionscoringforyourCentre.Buildstrongrelationshipswithyourclientsbymakingrelevantandregularcontactwiththem on the phone and via face to facevisits.Provideahighlevelofservicetocustomers -throughunderstandingtheirrequirements, responding to requests, progressing orders and providing expert advice.Whereapplicable,ensurethattradecustomersthatvisittheTPSCentrearedealtwith efficiently and quickly.Identifyandrecordcustomerdeliveryrequirementsandcommunicatetothe restoftheTPS Centre team.Resolveanycustomerconcernsorcomplaintsprofessionally,seekingadditionalsupport where necessary.Maintainaprofessionalandsmartappearanceatalltimes,andconductbusinesswiththe highest level of integrity andprofessionalism.Ensure that a regular review of all customer discounts are carried out and the appropriate discountisappliedbasedonspendlevelsinaccordancewiththeTPSGuidelinesasoutlined in the Operations Manual.MaintainaccuratecustomerrecordsandadheretotheDataProtectionActwhenhandling this data.Providetimelycommunicationtocustomerontheircreditstatus.Ensureanycustomercomplaints/disputesarehandledprofessionallyandswiftly.CommunicationAssist,liaisewithandsupporttheTPSCentreteamtoensuregoodworkingrelationshipsand delivery of excellent customer service.WorkwiththeSalesManagerandotherstoachievesalestargetsandprovideajoinedup approach to sales.FeedbackcustomercommentstotheSalesManagertocontinuallyimprovecustomer experience.Ensurethatcustomersareawareoftheircreditsituationandifcreditescalationsarerequire follow the TPS Guidelines in the OperationsManual.Systemsand ProcessesHandleincomingcallsandcustomerenquirieswithinKPI’s,usingtheapprovedgreeting.EnsuretheproperandaccurateuseofallsystemsuseofEKTA/vin-lookuptosearch and order parts).Completeallrequireddocumentationaccuratelyandpromptly.DealwithallcashandcreditcardtransactionsinlinewithTPSGuidelinesintheOperations Manual.Maintainaclean,tidyandefficientworkingenvironment.Ensurecompliancewithbusinessstandardsandprocesses,financial,legalandethical guidelines (including Warranty).SourceadditionalpartsfromotherCentresoroutsidetheTPSnetworkwhennecessary.KeyCompetenciesGenuinelyTPS.CustomerExperience.ManagingSelf.OperationalEffectiveness.ExperienceandKnowledgePrevious experience in a parts or distribution operation involving regular telephone contactwithretailortradecustomersorexperienceofsellinginafastpacedand/or telesales environmentAbilitytobuildstrongandtrustingrelationshipsAbilitytorelatewelltoothersandworkaspartofateamExcellentcommunicationskillsandtelephonemannerGoodITskillsDemonstratesexcellentattentiontodetailandaccuraterecord-keepingThe Harwoods Way
Since 1931, Harwoods Group has been a family-owned, values-led automotive retailer representing some of the world’s most prestigious brands. Our family heritage drives everything we do, from the way we care for our customers to how we support and develop our people.
At Harwoods, our values shape who we are and how we work:
We Treasure our people and our customersWe challenge ourselves to grow & improveWe grab responsibilityWe run in the same direction as one teamWe inject energy and fun into our work
We’re proud to partner with Bentley, McLaren, Audi, Volvo, and MAN, operating across Surrey, East Sussex, West Sussex, Wiltshire, and Hampshire.
Today, our team of around 500 colleagues continues to deliver exceptional experiences through passion, teamwork, and pride in what we do.
As a family-run business, we believe that success starts with our people. That’s why we invest in your learning, development, and career progression through our Harwoods Academy and a range of training and development programmes from onboarding and one-to-ones to succession planning and colleague recognition.
If you’re looking for a place where you can grow, feel valued, and be part of something special, join us and experience The Harwoods Way.
We demand the best for our colleagues and our customers, and look forward to your application at>
Benefits
Company PensionReferral scheme