TPS Parts Sales Executive benefits package at Southampton TPS
Job Benefits
· 22 days annual leave + Bank Holidays.
· Company pension scheme
· Employee referral programme
· Working Pattern and applicable rotas- 1 in 3 Saturdays paid as overtime (time and a half)
· Annual bonus potential
· Manufacturer training
· On site parking
JobPurpose
TPSPartsSalesExecutive Role Profile
Toachieveallocatedsalestargets,developandmaintainlongtermrelationshipswithcustomers, and provide expert knowledge, advice and support to customers. Professionally represent the TPS brand and be a brand champion.
KeyResponsibilities
Selling
1. Achieve personal target KPI‘s and revenue objectives with target customer sets.
2. Accurately identify parts to meet the customer sales requirements.
3. Utilise all product promotions effectively to achieve specific targets set.
4. Identify and exploit all upsell opportunities thereby growing overall sales figures.
5. Maintain own knowledge levels on new or updated parts through the completion of appropriate training courses and reading information from bulletins, catalogues, parts updates, special offers, recalls etc.
6. Ensure you are adequately trained and understand the Unique Selling Proposition of the TPS brand, the “Features and Benefits” of the TPS product range especially the genuine v non-genuine aspect, and how to overcome sales objections.
7. Record and feedback lost sales opportunities to the Sales Manager.CustomerEnsureyouprovideahighlevelofcustomerserviceatalltimes.BeawareandalwaysaimtoimprovetheCustomerSatisfactionscoringforyourCentre.Buildstrongrelationshipswithyourclientsbymakingrelevantandregularcontactwiththem on the phone and via face to facevisits.Provideahighlevelofservicetocustomers -throughunderstandingtheirrequirements, responding to requests, progressing orders and providing expert advice.Whereapplicable,ensurethattradecustomersthatvisittheTPSCentrearedealtwith efficiently and quickly.Identifyandrecordcustomerdeliveryrequirementsandcommunicatetothe restoftheTPS Centre team.Resolveanycustomerconcernsorcomplaintsprofessionally,seekingadditionalsupport where necessary.Maintainaprofessionalandsmartappearanceatalltimes,andconductbusinesswiththe highest level of integrity andprofessionalism.Ensure that a regular review of all customer discounts are carried out and the appropriate discountisappliedbasedonspendlevelsinaccordancewiththeTPSGuidelinesasoutlined in the Operations Manual.MaintainaccuratecustomerrecordsandadheretotheDataProtectionActwhenhandling this data.Providetimelycommunicationtocustomerontheircreditstatus.Ensureanycustomercomplaints/disputesarehandledprofessionallyandswiftly.CommunicationAssist,liaisewithandsupporttheTPSCentreteamtoensuregoodworkingrelationshipsand delivery of excellent customer service.WorkwiththeSalesManagerandotherstoachievesalestargetsandprovideajoinedup approach to sales.FeedbackcustomercommentstotheSalesManagertocontinuallyimprovecustomer experience.Ensurethatcustomersareawareoftheircreditsituationandifcreditescalationsarerequire follow the TPS Guidelines in the OperationsManual.Systemsand ProcessesHandleincomingcallsandcustomerenquirieswithinKPI’s,usingtheapprovedgreeting.EnsuretheproperandaccurateuseofallsystemsuseofEKTA/vin-lookuptosearch and order parts).Completeallrequireddocumentationaccuratelyandpromptly.DealwithallcashandcreditcardtransactionsinlinewithTPSGuidelinesintheOperations Manual.Maintainaclean,tidyandefficientworkingenvironment.Ensurecompliancewithbusinessstandardsandprocesses,financial,legalandethical guidelines (including Warranty).SourceadditionalpartsfromotherCentresoroutsidetheTPSnetworkwhennecessary.KeyCompetenciesGenuinelyTPS.CustomerExperience.ManagingSelf.OperationalEffectiveness.ExperienceandKnowledgePrevious experience in a parts or distribution operation involving regular telephone contactwithretailortradecustomersorexperienceofsellinginafastpacedand/or telesales environmentAbilitytobuildstrongandtrustingrelationshipsAbilitytorelatewelltoothersandworkaspartofateamExcellentcommunicationskillsandtelephonemannerGoodITskillsDemonstratesexcellentattentiontodetailandaccuraterecord-keepingThe Harwoods Way
Harwoods Group is a values led, family owned automotive retail group that was founded in 1931. Our values are lived and breathed by all of our colleagues to enable industry leading customer experience and colleague engagement, as detailed below:
We Treasure our people and our customers
We challenge ourselves to grow & improve
We grab responsibility
We run in the same direction as one team
We inject energy and fun into our work
We are a top 30 automotive dealer group, as ranked by annual turnover on AM100, representing the following brand partners:
Bentley, McLaren, Aston Martin, Jaguar, Land Rover, Audi, Volvo, BMW & Mini (Service), MAN
We operate across 5 counties in the South East of England, namely:
Surrey, East Sussex, West Sussex, Wiltshire, Hampshire.
With a high colleague engagement score of 72%, Harwoods Group has a real differentiator with our industry leading people development programme, including:
recruitment and selection; onboarding; induction; probation; lets talk one to ones; Harwoods Academy; succession and development; colleague recognition
After continued growth, we now operate with circa 1,100 colleagues across circa 28 state of the art facilities.
We demand the best for our colleagues and our customers and look forward to your application at>
Benefits
Company PensionReferral scheme