Overview
AWS Infrastructure Services owns the design, planning, delivery, and operation of all AWS global infrastructure. We support all AWS data centers and the servers, storage, networking, power, and cooling equipment that ensure customers have continual access to the cloud. We work on challenging problems with thousands of variables impacting the supply chain and we’re looking for talented people to help.
You’ll join a diverse team of software, hardware, and network engineers, supply chain specialists, security experts, operations managers, and other vital roles. You’ll collaborate with people across AWS to deliver high safety and security standards while providing scalable capacity at low cost. You’ll experience an inclusive culture that welcomes bold ideas and empowers you to own them to completion.
The successful candidate will have experience managing managers and teams with varying IT and management skill sets; current IT support and operations across technologies; creating, tracking and controlling budgets; streamlining processes for efficiency; strategic planning using funnel metrics; mentoring people at all levels; sponsoring and delivering large projects and proposing technical solutions to complex problems. This position requires the proven IT technical ability to drive continuous improvement and the ability to keep pace with our growth while motivating others in a deadline-driven environment.
Responsibilities
* Lead and supervise a team of DCO Managers and employees within data centres
* Ensure overall safety, quality, performance and customer experience across multiple shifts
* Carry out supervisory responsibilities in accordance with the organisation’s policies and procedures
* Accountability for meeting and exceeding operational goals
* Strategic planning and forecasting; appraise performance; reward and discipline employees; resolve problems; address staffing needs
* Mentor, train and develop both peers and direct reports for career progression
* Oversee team learning and development, including technical/functional and soft skills (critical thinking, emotional intelligence, adaptability)
* Write and deliver annual performance reviews for staff
* Develop, improve, and share operational best practices across the Cluster
* Coordinate daily with a multitude of third-party vendors ensuring adherence to contracted SLAs
* Effectively and efficiently manage the operations budget and expenditures
* Fill an opening at one of multiple sites; predominantly in-hours with occasional out-of-hours, weekends, and on-site incident response
* Lead on the resolution of major incidents
* Coordinate daily with multiple third-party vendors, ensuring adherence to SLAs
* With reference to wider corporate standards, produce, review and maintain all DCO policies and procedures for each site
* Approve all SOWs for impacting or potentially impacting activities and liaise across all AZs to ensure service availability during work
* Ensure the DCO function within the region innovates, obsesses over customer service, and operates safely and efficiently
* Report into and deputise as needed for the Cluster Leader
* Make decisions that enable business objectives and own those decisions through to end of life
Qualifications
* Commutable to the Thames Valley region
* 8+ years of relevant engineering experience managing large-scale IT services
* At least 3 years building successful technical teams in a similar culture
* High degree of organisation and detail-orientation
* Excellent written and verbal communication skills; proven track record delivering complex projects; prior ownership of operating a mission-critical team or product
* Ability to deliver results amidst competing priorities; appropriate security and safety awareness
* Project management experience
* Extensive OE and/or Agile experience
* Capacity planning and budgetary experience
Amazon is an equal opportunities employer. We believe that employing a diverse workforce is central to our success and we make recruiting decisions based on experience and skills. We value the passion to discover, invent, simplify and build. Protecting privacy and data security is a top priority. Please consult the Privacy Notice to learn how we collect, use, and transfer candidate data. Amazon is an equal opportunity employer and does not discriminate on the basis of protected veteran status, disability, or other legally protected status. Our inclusive culture empowers Amazonians to deliver the best results for customers. If you require a workplace accommodation during the application and hiring process, visit the accommodations page for more information. If the country/region you’re applying in isn’t listed, please contact your Recruiting Partner.
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