IT Support Engineer | Contract | Salisbury (with occasional London travel)
8-Week Contract | 2 Days On-Site Per Week | Immediate Start
Contract Details
* Duration: 60 days / 8 weeks
* On-site days: Tuesday & Wednesday or Tuesday & Thursday
* Location: Salisbury office (primary) with occasional visits to London
* Start: ASAP
The Role
You will be embedded within an established Technical Services team, delivering hands-on IT support across a mixed Windows and Mac environment. You will be the go-to person on-site, ensuring end users receive timely, professional, and effective technical support.
Day-to-day responsibilities include:
* O365 administration (Azure AD, Exchange, SharePoint)
* Active Directory user & group management
* Laptop/desktop setup, imaging, and deployment
* Software/application updates and troubleshooting
* Printer and peripheral support
* Network connectivity troubleshooting
* Mobile device support (iOS, Android, Windows Mobile)
* Help desk ticket management via ManageEngine ServiceDesk
* Escalation to Level I and Level III teams where required
What We're Looking For
* Minimum 3 years of help desk / end-user support experience
* Strong Windows 10/11 and macOS support skills
* Hands-on O365 experience (Exchange, SharePoint, Azure AD)
* Active Directory administration
* OS imaging knowledge
* VPN, network shares, namespaces and mapped drives experience
* Excellent communication skills – able to engage with both technical and non-technical users
* Microsoft and/or Apple certifications are a plus
* SharePoint and encryption knowledge advantageous
* Rudimentary networking knowledge a plus
Qualifications
* Bachelor's or Associate's Degree in Computer Science, MIS or equivalent
* Microsoft / Apple technical certifications preferred
Why Apply?
This is a great opportunity to work within a professional, well-structured IT team on a defined contract with a clear scope. You will make an immediate impact from day one with a consistent schedule that works around you.
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