My client in Preston are a specialist manufacturing/distribution company. They are looking for a IT Helpdesk technician/adviser to support the company employers with support on 1st line and 2nd line IT issues.
Responsibilities :
* Providing 1st & 2nd line support to users for all PC hardware, software and products.
* Escalation of issues if necessary to outside providers
* To manage and resolve support calls on the IT Helpdesk
* Keep robust records, documentation and providing updates
* Maintaining the IT Departments technical documentation, guidelines and procedures to ensure they are up to date.
* Maintain PCs and associated peripherals including the redeployment of existing equipment
* To create user accounts for new starters on AD, Email systems and ERP systems
* Complete daily checklist to identify any issues early
* To install and configure operating systems and other software to agreed standards.
* Assist accurate inventory of hardware and software.
* To provide at all times, a professional, courteous and rapid response to individual users and work within SLAs
About You
* Good IT knowledge ideally with a help desk background
* Good analytical and problem-solving skills.
* Ability to manage own workload and prioritise jobs appropriately.
* Ability to handle confidential information.
* Good communication skills, even when under pressure.
* Attention to detail.
* Ability to work with policies and procedures.
* Willingness to develop role as business grows.
* Microsoft Windows Server
* Active Directory
* Office 365
* Microsoft Windows 11/10
* iOS
* PC/laptop hardware
* Multifunction, plotter, laser and label printers
* Server/storage hardware
* Virtualisation technology
* Networking - switches, routers, wireless and VPN
* IP Telephony
Benefits to include:
* 25 days holidays plus bank holidays
* Monday - Friday 37.5 hours a week
* Free on site parking
* Pension scheme